THE HOUSE OF BRUAR

Responsibility

• answering customer queries over the telephone and via email
• processing telephone orders and orders which arrive through the post
• processing returns for refunds and exchanges
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• data input on Elucid, an in-house database system

Earnings for position customer service advisor

Responsibility

• foodhall Assistant Manager
• supporting the Head of Foodhall in day to day management and task delegation to the team
• motivating, training and coaching the team to engage and develop them
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• motivating and training the team to deliver excellent customer service
• operating the Department through day-to-day management and task delegation to the team
• working with luxury brands and products, our aim is to deliver the best goods and service that Scotland has to offer
• understand department revenue targets and consistently striving to achieve these
• understanding department revenue targets and consistently striving to achieve them
• assisting when required in managing rotas, holiday and absences
• liaising with Warehouse and Buyers in managing stock movements
• opening and closing procedures
• delivering excellence in customer service including all customer queries, complaints and returns in a professional and efficient manner
• we have a unique opportunity for an accomplished Manager or experienced Supervisor in continuing the pursuit of excellence in customer service that is required in our highly prestigious Food Hall Department
• ensuring all products are effectively merchandised
• maintaining our visually inspiring in-store and window displays to reflect the company brand and reputation
• we are looking for a maternity cover full time Department Manager to work with the Head of Foodhall to manage the flagship Food Hall Department at The House of Bruar - Scotland’s most prestigious country store
• if you enjoy working with luxury food brands, this could be the perfect opportunity for you
• liaising with the warehouse and managing stock movements
• to undertake tasks from various stakeholders in an effective and timely manner
• the department is 20,000 sq ft and has expanded over the last few years, with the addition of a new Drinks Room, furthering its reputation as one of the premium Scottish Food Halls
• liaising with Buyers and managing stock/shop movements
• to passionately promote and drive Brand Image through extensive product knowledge
• the role is maternity cover only and offers full time hours
• dealing effectively with customer queries and complaints
• creating a positive working environment for the team and our customers
• with customer service at the heart of our business, you will take pride in delivering the best of Scotland in Scotland
• duties will include assisting the Food Hall Manager in leading and managing a team, ensuring the highest levels of customer service, housekeeping, merchandising, driving sales and training and motivating your team
• liaising effectively with Customers Services for returns, exchanges and refunds
• you will understand the importance of managing stock levels on the floor, and you will build excellent relationships with the warehouse and buying teams
• stock checks as required
• the successful candidate will be working closely with the Head Buyer and Head of Foodhall to assist with the growth and development of the department
• to manage the shop floor at all times in order to identify/resolve urgent issues and communicate appropriate information to the General Manager

Responsibility

• motivating, training and coaching the team to engage and develop them
• responsibility and accountability for the safe and efficient day-to-day operation of all warehouse functions
• management of warehousing tasks including good receipting, stock putaways, transfers, stock picking, scanning and dispatch
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• ensure the completion of all reports and paperwork relating to operational tasks within agreed timeframes and to the required standard
• organise and carry out accurate stock takes and report findings
• attend various meetings as and when required and contribute in a constructive manner which promotes the activity of the warehouse
• maintain a clean and organized work environment

Requirements

• strong communication and interpersonal skills
• ability to work well in a team environment
• excellent problem-solving skills
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• detail-oriented with strong organisational abilities
• ability to adapt to a fast-paced and dynamic work environment
• our ideal candidate will have previous warehouse or management experience and be looking to progress their career with us

Earnings for position warehouse manager

Responsibility

• operational
• ensure that Warehouse managers in both warehouse sites are achieving all tasks and standards set both short and long term
• develop Warehouse managers, Assistant managers and supervisors in their specific roles
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• project manage improvements to both sites including liaising with contractors
• delegation of work tasks and subsequent checking they have been completed in full to the required standard
• manage required company logistics
• ensure the completion of all reports and paperwork relating to operational tasks within agreed timeframes and to the required standard
• organise and carry out accurate stock takes and report findings
• where possible ensure that the company is receiving the best prices on consumables
• assist the Warehouse managers in their planning and projects
• be the point of contact between all departments and the warehouse
• carry out quarterly job chats with the Warehouse Managers
• ensure warehouse team members are aware of the accident reporting procedure and the First Aid provision on site
• ensure warehouse team members are aware of emergency procedures such as fire safety, site evacuations etc
• manage the safety performance of warehouse team members and take appropriate disciplinary action for any breaches in accordance with Company Disciplinary Policy
• ● Promote continuous improvement activities within the warehouse operations to improve efficiencies and reduce waste
• carry out investigations into accidents to prevent repeat incidents and report findings to the site Health and Safety Committee
• ● Understand and adhere to at all times all company and statutory rules, regulations and policies
• ensure all reported Health and Safety issues are dealt with promptly and feedback provided
• ensure that Risk Assessments, , are carried out and a Safe System of Work, , is produced and both are communicated to employees prior to the commencement of any hazardous work activity or task
• maintain accurate records of all fleet vehicles under your control including regular servicing as per manufacturers recommendations, annual MOT, accident management and repairs
• ensure all Health and Safety inspections are carried out and recorded in accordance with agreed timeframes and statutory requirements
• ensure that work activities are properly supervised and carried out by competent employees

Earnings for position operations manager

Responsibility

• answering, logging and forwarding inbound calls
• managing incoming and outgoing post
• supporting with administration tasks where required
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• data capture, managing the sending of catalogues from customer requests
• greeting Visitors to the the business in a friendly and professional manner
• responding to social media queries

Earnings for position receptionist