CHARLES HURST

Responsibility

• the role is heavily customer focussed, maintaining the service reception whilst greeting customers and communicating via phone, email and in person
• booking services, cosmetic and other repair work for our customers
• maintaining the service reception while greeting customers in person and via telephone
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• assessing customer needs and advising on service / repair requirements
• advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
• advising customers about warranty cover and upselling additional parts / accessories that will
• invoicing and booking stock in
• providing customers with accurate costs and timescales for service / repairs carried out
• liaising with the bodyshop department to organise and schedule appointments, based on workload and call volumes
• benefit the customer
• admin duties
• updating the system with customer and service / repair details
• managing a high-volume of customers daily as well as telephone calls and online booking queries
• liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
• informing customers of turnaround times and ensuring effective communication
• selling additional products and services
• informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop
• maintaining accurate customer records, and updating the systems when details change
• handling customer complaints in an effective and timely manner
• booking MOTs, services and other repair work for our customers
• maintaining accurate customer records, and updating the systems when any bookings have been made

Requirements

• you will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information clearly
• essential Skills
• previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems
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• you will be a great team player but be able to also work independently using your own initiative
• good levels of literacy and numeracy
• strong communication skills
• about us
• eagerness to learn and listen to instructions
• [email protected]
• ability to build good relationships with colleagues across the business
• we recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package
• company Info
• ability to ask questions and learn quickly on the job
• as a Service Advisor at our busy dealership you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time
• you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time
• as a Service Advisor at our luxury dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first-class customer experience each and every time
• as a Service Advisor at our busy bodyshop, you must have heaps of energy, a warm personality and a real passion for delivering a first-class customer experience every time
• as a Trainee Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first-class customer experience every time
• as a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first-class customer experience each and every time
• as a Service Advisor at our busy dealership, you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time
• this includes competitive basic salaries plus
• about Us
• willingness to use your own initiative
• you will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise
• you will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information clearly and concise
• enhanced holidays that increase with service
• eligibility to join one of our car schemes
• generous annual leave allowance that increases with length of service
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• critical illness cover after 2 years and Life Assurance
• we want to hear from you if you have worked in a similar role within the automotive industry and have a real passion for luxury cars
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email
• competitive salaries with clear pay scales in place as you develop
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• generous annual leave that increases with length of service
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• eligibility to join one of our colleague car plans and cycle to work scheme
• lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• A full/clean UK driving license is essential as you may be required to drive some of the most prestigious cars on the market
• it would be really helpful if you had experience in the world of tyre's too
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• smart Health - free access to support 24 hours a day, 365 days a year
• eligibility to join our colleague car plans and cycle to work scheme
• we want to hear from you if you have a passion for customer service and cars
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch
• we are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland
• enhanced paid maternity, paternity and adoption leave
• eligibility to join one of our colleague car plans
• smart Health
• health and wellbeing support via Smart Health
• critical illness cover after 2 years plus life assurance and free will writing service
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• we firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• free access to support 24 hours a day, 365 days a year
• we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities
• we firmly believe that our colleagues are our most valuable asset. We value the commitment they make to our business which is why we provide an industry leading rewards and benefits package via Choices
• payday advances
• why Lookers?

Benefits

• company car

Earnings for position service advisor

Responsibility

• role detail
• assisting the Parts Manager with daily duties
• creating customer orders for dispatch as required ensuring that they match customer order and that any shortages are highlighted
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• completing Vehicle health checks for workshop
• receiving and processing customer orders via online and telephone
• pricing parts for vehicle health checks for the workshop
• ensuring all items are correctly located and stock control
• advising customers on parts required
• ensuring that the Brand image and levels of customer service within the department is in line with company standards
• receiving orders & ensuring returns are up to date
• managing stock control on parts and accessories
• ensuring any customer complaints are dealt with both speedily and effectively, referring any unresolved problems to the Manager
• raising parts and accessories invoices
• liaising with customers via phone and on site
• handling all internal and external customers and suppliers with courtesy and ensure exceptional service is delivered at all times
• providing excellent customer care
• ensuring customer accounts are accurate and up to date
• receiving all parts orders, interpreting customer requirements and giving advice on any additional requirements or prices, matching orders against stock items and advising customer of any items which are not stocked or need ordering
• ensuring that all orders taken are fully completed, invoiced and dispatched as scheduled and that the customer is kept fully informed of progress or of any problems
• assisting the Parts department with daily duties
• ordering parts for repairs
• answering call from customers

Requirements

• we're looking for someone with excellent communication skills, and practical knowledge of computer systems
• you will have previous experience gained in a similar role
• essential Skills
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• you will have previous experience gained in a similar role and passion for the industry
• it is important that you can work as part of a team as well as having the ability to work independently
• good levels of literacy and numeracy
• you will possess excellent communication skills, and practical knowledge of computer systems
• you will be a people person with excellent verbal and written communication skills
• strong communication skills
• eagerness to learn and listen to instructions
• you will be able to work both independently and as part of a dynamic team
• ability to build good relationships with colleagues across the business
• A full UK driving license is preferred as travel between sites may be required occasionally
• you’ll be a real go-getter with heaps of industry knowledge and demonstrable sales or telesales experience
• about us
• ability to ask questions and learn quickly on the job
• company Info
• willingness to use your own initiative
• about Us
• previous experience working as a Parts Telesales Representative for a dealership is preferred but not essential
• we're looking for someone with excellent communication skills, and practical knowledge of computer systems. It is important that you are able to work as part of a team as well as having the ability to work independently
• the ideal candidate will have previous experience gained in a similar role, however we're looking for someone with excellent communication skills, and practical knowledge of computer systems
• we recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package
• it is important that you are able to work as part of a team as well as having the ability to work independently
• you will be a people person with excellent verbal and written communication skills. If your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch
• this includes competitive basic salaries plus
• you will be expected to maintain our high Brand standards, working at a fast pace providing an exception level of service to all of our customers, colleagues and trade partners
• you will be a people person with excellent verbal and written communication skills. You will be able to work both independently and as part of a dynamic team
• enhanced holidays that increase with service
• generous annual leave that increases with length of service
• if your skills and experience match what we are looking for, please apply today and one of the Talent Acquisition Team will be in touch
• eligibility to join one of our car schemes
• eligibility to join our colleague car plans and cycle to work scheme
• health and wellbeing support via Smart Health
• it would be beneficial if you are someone who has automotive product expertise as well as a good technical understanding of automotive maintenance
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• smart Health - free access to support 24 hours a day, 365 days a year
• we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities
• you must be a natural communicator with an excellent telephone manner, and be adept at negotiating, persuading, and influencing key stakeholders. You will be commercially astute, and a real results driven individual
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• we firmly believe that our colleagues are our most valuable asset. We value the commitment they make to our business which is why we provide an industry leading rewards and benefits package via Choices
• payday advances
• for some roles additional earning potential through commission or bonus
• why Lookers?

Benefits

• company car

Earnings for position parts advisor

Responsibility

• communicating with customers via email, telephone and in person
• you will be the key point of contact for our customers, communicating via email, phone and in person
• suggesting suitable vehicles based on customer needs
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• achieve sales targets, achieving minimum profit objectives, as well as finance and insurance products
• arranging and accompanying customers on test drives
• attention to detail and flawless administration skills will help you succeed in closing the deal
• negotiating the final price for the sale
• completing mandatory paperwork and processes as required
• completing the relevant paperwork for each sale
• our Sales Executives are the key points of contact and pay close attention to detail to understand our customers wants and needs
• communicating via email, phone and in person, specialising in both new and used car sales your attention to detail and flawless administration skills will help you succeed in closing the deal
• specialising in both new and used car sales, you will join our team of 6 Sales Advisors providing Lookers first class customer service
• become a true ambassador of the sales process, driving forwards all new and used car enquiry leads, whilst building a rapport with the customer to convert appointments into sales and ensuring all leads are maximised
• live and breathe the brand, emulating a passion for driving to your customers and bringing a sense of excitement to their new car purchase

Requirements

• the ideal candidate will have strong communication skills, self-motivated to crack on with the job and passionate about what they do
• having lots of enthusiasm, drive and motivation is key to consistently achieve fantastic results
• you will be expected to hit targets so being ambitious and hard-working is essential
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• previous experience in a similar position with brand training within the motor trade would be desirable
• about us
• about Us
• administrative experience is ideal as you will be required to perform admin tasks, so this would be advantageous
• we recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package
• the ideal candidate will have strong communication skills, be self-motivated to crack on with the job and be passionate about what they do. You will be expected to hit targets so being ambitious and hard-working is essential
• the ideal candidate will have strong communication skills, a dedication to flawless customer service and will be passionate about the motor trade industry
• the ideal candidate will have strong communication skills, be self-motivated to crack on with the job and passionate about what they do. You will be expected to hit targets so being ambitious and hard-working is essential
• this includes competitive basic salaries plus
• previous experience in a similar position and within the motor trade would be preferred but not essential as we are always on the look out for new/fresh talent to join our team
• previous experience in a similar position with brand training within the motor trade would be preferred but not essential as we are always on the look-out for new/fresh talent to join our teams
• enhanced holidays that increase with service
• competitive salaries with clear pay scales in place as you develop
• previous experience in a similar position and within the motor trade would be preferred but not essential as we are always on the look out for new talent to join our team
• previous experience in a similar position and within the motor trade would be preferred but not essential as we are always on the lookout for new talent to join our team
• previous experience in a similar position within the motor trade would be preferred and you will need to hold a full UK driving license
• previous experience in a similar position and within the motor trade would be preferred but not essential as we are always on the lookout for new talent to join our team. You will need to hold a full UK driving license for this role
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• eligibility to join one of our car schemes
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• generous annual leave allowance that increases with length of service
• the ideal candidate will have strong communication skills, self-motivated to crack on with the job and passionate about what they do. You will be expected to hit targets so being ambitious and hard-working is essential
• automotive experience desired but not essential as full training will be provided
• eligibility to join one of our colleague car plans
• eligibility to join one of our colleague car plans and cycle to work scheme
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• smart Health - free access to support 24 hours a day, 365 days a year
• we are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland
• critical illness cover after 2 years plus life assurance and free will writing service
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch
• we firmly believe that our people are our most valuable asset. We value the commitment they make to the business which is why we are continually working to provide a market leading rewards and benefits package
• we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities

Benefits

• service car
• company car

Earnings for position sales executive

Responsibility

• carrying out vehicle health checks using the latest technology
• carrying out pre-delivery inspections on new and used vehicles including…
• in this role you will travel across your region
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• conducting vehicle service in accordance with manufacturers guidelines and customer requests
• painting damaged vehicles that have been repaired to a high standard
• fitting number plates
• carry out repairs to standard alloy wheels and diamond cut alloy wheels using mobile D/cut repair lathe equipment
• carrying out any additional repairs once authorised by the customer
• apply primer and finishing coats using spray guns and rub down surfaces between coats
• carrying out checks in line with manufacturers guidelines
• you will ensure all repairs are completed in line with Lookers and manufacturers processes
• warranty repairs are per the manufacturer’s guidelines and relevant write up is complete
• full use of PPE and adherence to health and safety requirements when carrying out repairs
• fitting any additional accessories requested by the customer
• you will match alloy paint colours effectively and ensure the highest standards at all times
• taking the customers vehicle out on a road test to ensure all faults are rectified
• vehicle health check and report any further work which may be required
• effectively communicate with customers to agree on what work is required and any associated costs are all approved at the outset
• complete all relevant paperwork to a high standard
• adhere to manufacturer repair guidelines when carrying out repairs
• work effectively as part of a team of skilled Bodyshop Technicians or as a multi-skilled Paint Technician undertaking all aspects of repair as required

Requirements

• the ideal candidate will have prior experience working within a workshop
• you'll be self-motivated, ambitious, and eager to learn, while being able to work to the highest standards
• we would like you to have a working knowledge of automotive systems and the specific materials required for the repair process
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• you will also be a team player with a strong attention to details and a focus on quality
• you will require a full UK driving licence and completion of NVQ Level 2 or equivalent qualification
• you will require a full UK driving licence and completion of NVQ Level 3 or equivalent qualification
• company info
• about Us
• you will also need to have a full and valid UK driving licence
• company Info
• we recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package
• about us
• this includes competitive basic salaries plus
• for this role we are looking for someone who has had previous experience in a similar role and has completed a Paint technician modern apprenticeship or equivalent
• for this role we are looking for someone who has had previous experience in a similar role, who is looking to progress their career. You will need to have a full driving licence with a good driving record
• enhanced holidays that increase with service
• eligibility to join one of our car schemes
• you need to have an honest and diligent approach to work with the ability to meet deadlines without compromising quality of work
• having previous experience of working with the brand would be advantageous, although not essential as full brand accreditation training can be provided
• critical illness cover after 2 years and Life Assurance
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• smart Health - free access to support 24 hours a day, 365 days a year
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK and Ireland
• MOT licence would be a bonus
• lookers are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• we strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities

Benefits

• company car

Earnings for position technician

Responsibility

• managing the mix and specification of new products based on sales trends, local markets intelligence, and the allocation / production constraints
• managing the full sales process, from web inquiry to phone & showroom
• effectively managing the supply of vehicles to achieve the brand and centre objectives
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• you will work alongside the divisional buyer, dedicated prep Technicians, detailers, and photography team so that you can deliver marketing standards
• maintaining high customer satisfaction levels through the understanding and adherence to customer satisfaction indicators within your centre
• supervising the full sales process, from web inquiry to phone & showroom
• anticipating and predicting market trends, while having the capability to act proactively as well as responsively
• responsible for buying in vehicles. As well as up to date stock pricing
• managing staff performance from structured 121’s to training & development
• maximising commercial opportunities through developing and implementing effective and consistent events and campaigns
• implementing department targets and brand KPI's
• coaching and Developing your team members, and understanding their strengths and weaknesses to ensure consistently high levels of productivity
• manage and own our Customer Satisfaction
• responsibility for buying in vehicles, as well as keeping stock pricing up to date
• ensuring full FCA compliance within the Sales Department
• you will oversee the day to day running of the showroom including vehicle valuations and sales; supervising the vehicle journey from workshop prep right through to imaging and showroom presentation
• managing and owning our Customer Satisfaction
• this role requires you to be organised and meticulous, paying very close attention to detail and setting a very high standard for the rest of the team to follow

Requirements

• previous Motor Trade experience is essential and the right candidate will be able to demonstrate substantial product knowledge
• we recognise the hard work, flexibility and commitment of our people so we offer an industry leading benefits package
• this includes competitive basic salaries plus
  Show more +26
• you'll be self-motivated, ambitious, and eager to learn
• experience monitoring financial performance against budget and the ability to identify and address any shortfalls promptly is a must
• competitive salaries with clear pay scales in place as you develop
• it would be advantageous to have a solid comprehension of all financial aspects within a dealership environment, including monthly/yearly budgets
• you will need the ability to understand finance and insurance product regulations
• enhanced holidays that increase with service
• experience with a computerised stock management system and knowledge of Kerridge/ADP is preferred
• the ideal candidate will have excellent communication skills and the ability to influence and negotiate a sale
• eligibility to join one of our colleague car plans
• due to the nature of the role, you must have a full valid UK driving licence
• critical illness cover after 2 years and Life Assurance
• about us
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK & Ireland, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• you will have prior experience in a similar automotive environment with a proven track record in transactional sales and delivering exceptional customer service experiences
• enhanced paid maternity, paternity and adoption leave
• you must be able to prove your established management and coaching style and explain how this would benefit our current Sales team at CUPRA Seat
• you must be able to prove your established management and coaching style and explain how this would benefit our current Sales team at Toyota
• you will have experience in leading a highly motivated team and know how to get the best out of each team member
• employee purchase scheme which includes discounted shopping vouchers
• employer funded Private Medical Insurance
• employer Pension Scheme
• eligibility to join one of our car schemes
• if your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email [email protected]
• lookers/Charles Hurst are proud to be one of the top three motor vehicle retailers in the UK, representing 32 vehicle manufacturers, selling and servicing a huge range of cars at over 150 franchised dealerships across hundreds of locations throughout the UK & Ireland
• employee assistance programme and free access to Smart Health giving employees and their immediate families access to services to support well being
• smart Health - free access to support 24 hours a day, 365 days a year

Benefits

• company car

Earnings for position sales manager