MARKET DRAYTON MOTORS

Responsibility

• A great opportunity to join the Drayton Motors Team at our Kia dealership in Louth
• we have an exciting career opportunity for a Sales Executive to join the friendly team at our Grantham Kia dealership
• multi Award Winning business. Operated by a long stable management team
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• the ability to follow a sales process whilst adding your personal flare and the determination to achieve every day
• handling enquiries on New and Used vehicles
• experience of working in the retail sector is preferred but not limited to just Car Sales
• responding to online livechat/sms enquiries and e-leads
• introduction of yourself, the company and our cars using CitNOW video messaging platform
• hitting targets of New & Used car sales
• prospecting of customer database and service customers
• we would really like to talk to you if have previous retail experience and you feel you demonstrate the drive and dynamism to exceed sales targets and have the interpersonal skills to deliver excellent customer service leading to recommendations and referrals
• must consistently achieve 100% Customer Satisfaction Scores
• we are looking for a Car Sales Executive who can sell both new cars and a mix of used franchise & non-franchise cars
• housekeeping duties including car pitch presentation, showroom presentation & standards
• do you want to have the training and support to become a manufacturer accredited Sales Executive with an uncapped earning potential?
• sale of add-on products such as GAP, Paint Care and other addition warranty/insurance related products. Overcoming objections to these is a key part of the job

Requirements

• must be driven, enthusiastic and keen to exceed both company and customer expectations
• must be smartly presented at all times
• 100% focused on delivering an excellent purchasing experience for customers
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• exceptional organisation and diary management skills
• must have excellent spelling and grammar skills
• PC literacy is a must. This role requires a large amount of IT use
• high standard of admin and paperwork skills
• will need to be proficient in selling add-on products such as GAP, Paint Care and other addition warranty/insurance related products
• following an FCA complaint process
• sales: 1 year
• be able to work additional hours beyond closing times and possibly days off in order to meet customer requirements
• must be open to new ways of doing things and able to quickly adapt to our processes

Earnings for position car sales executive

Responsibility

• grantham Kia has a fantastic opportunity for the right person to join the Drayton Motors family
• we are looking for an advisor to work within the busy service department in Grantham
• this is a key role within the dealership and is pivotal in building trusted relationships with our customers
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• you are the relationship manager between the customer and the workshop
• we are a multi award winning, Family-owned Motor Group that includes being voted Best Dealership to work for in three consecutive years
• kia are one of the most forward thinking, and market leading automotive brands and have just won the Automotive Management, Manufacturer of the year award 2023
• you will manage the customer experience, keeping in contact with them throughout the service / repair of their vehicle, upselling additional products and additional identified work whilst ensuring our customer satisfaction levels are excellent

Requirements

• ability to work well within the service team
• maximise service department profitability by selling identified work, Service plans and products
• maximise service department profitability
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• excellent communication and strong customer service skills
• maintain positive relationships with customers to ensure excellent customer retention
• excellent organisation and the ability to work well within deadlines
• previous experience within a Service Department ideal but not essential
• current Service Advisor preferred
• sales skills and the ability to overcome objections
• experience in customer facing roles
• communicate well with the workshop to ensure that vehicles will be ready on time
• experience in selling a product to a customer
• experience in using Keyloop is advantageous
• if you have previous customer service experience ideally from within the automotive industry, customer focus, great communication skills and the desire to deliver the highest levels of service whilst meeting targets and deadlines, all in a fast paced, pressured environment then we want to hear from you
• excellent organisational skills are a must combined with your ability to be able to adapt to the changes that happen each and every day to deliver the experience our customers deserve
• strong communication and customer service skills are key
• service advisor: 1 year

Responsibility

• we are looking for a dynamic and driven Service Manager to join us at our Kia site in Grantham
• maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience
• oversee regular contact with all existing customers ensuring service levels are met, issues are being resolved and further business opportunities identified
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• monitor department performance against budget, identify any shortfall and implement plans to improve the performance
• monitor department performance against budget, identify any shortfall and implement plans to achieve the required levels of performance
• as a key member of the site team you will be responsible for running the department, ensuring customer satisfaction is delivered at all times, motivating and training staff whilst improving processes and systems and delivering a financial result
• recruit, select, train and develop staff as required
• ensure manufacturer standards are met and systems and procedures are always complied with
• ensure dealer standards are met and systems and procedures are complied with, whenever commercially viable
• provide and maintain a safe working environment
• ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified
• maximise customer satisfaction by delivering an exceptional service and aftersales experience
• provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential
• encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives

Requirements

• service manager: 3 years

Benefits

• service car

Earnings for position service manager

Responsibility

• multi Award Winning business - England's no.1 Kia Dealer of the Year 2017 & 2018
• vehicle Servicing and repairs on a mix of Kia as well as other make cars
• used Car Performance of The Year 2018 Automotive Management Awards
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• warranty work carried out in line with manufacturer requirements
• currently Kia UK's no.1 dealer for customer satisfaction
• fault diagnosis in line with first time fix policy
• operated by long stable management team who have overseen the business grow since coming under new ownership in 2013
• due to fantastic growth within the business we have a great opportunity to join the Drayton Motors Team- Voted 'Best Dealership to Work For 2017, 2018 & 2019'
• here at Drayton Motors we are looking for Level 3 Technicians to join our award-winning teams in Grantham
• here at Drayton Motors we are looking for Level 3 Technicians to join our award-winning teams in Louth, previous Main Dealer experience is required

Responsibility

• carrying out SMART repairs on used vehicles, including prepping and painting, small repairs, polishing and wheel refurbishments
• you must have the ability to competently carry out repairs to a high level of quality in set timescales
• work to reasonable timescales to ensure efficiency
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• A good level of experience within a Bodyshop / SMART repair position
• experience using Machine Operated Polishers
• previous experience using SMART repair tools
• responsible for hitting daily sales targets

Earnings for position technician