care coordinator
5 the last 221 days, recently 2023-09-21
Responsibility
- care Coordinator
- developing and managing existing client relationships within the home care team
- recruiting candidates for packages as and when required
Show more +27 - ensure all relevant documentation is completed accurately and in a timely manner to ensure the safe and effective provision of care
- providing the clients, the appropriate care package and that continuity of care is a priority
- ensuring that all service user and care worker files are up to date with compliance guidelines
- identify and manage any potential risks throughout the onboarding and mobilisation process, escalating to senior management as and when required
- working to deadlines in which you will ensure all your monthly reports and care package schedules are completed
- lead, coordinate and oversee the mobilisation of new complex care packages, ensuring a seamless and efficient onboarding transition for all new clients from the point of referral through to the full implementation of care within the agreed time scales
- provide regular updates and reports to the management team on the status of new packages as and when required
- working with the team to assist with their rota’s
- liaising and working in partnership with key stakeholders including clients, families, healthcare professionals, and internal teams ensuring all parties are kept up to date regarding all new packages of care
- actively participate and contribute in weekly internal pipeline and onboarding meetings as and when required
- ensure compliance and quality control documentation has been completed prior to assignment to clients
- manage and oversee the entire onboarding and mobilisation process of new package set-ups from start to finish including ensuring assessments are complete, care plans and risk assessments are completed and, in the home, and all staff are compliant in line with regulatory requirements prior to implementation of care
- quality monitoring of service users
- actively participate and contribute during all relevant meetings with external stakeholders regarding new packages of care
- support and work closely with the Clinical Case Management Team to ensure new packages of care are set up seamlessly within the agreed time frames
- help create a culture of excellence for staff and clients that is open, honest, inclusive, diverse and creative
- participate on call rota
- you will be responsible for actively marketing the service and promoting a positive professional profile
- work as a valued team member of the Client Relations department to ensure the successful delivery of any potential new business opportunities that are identified
- ensure your care team has all shifts allocated and any gaps in schedules are filled with appropriate staff as soon as possible
- undertake any additional relevant ad hoc duties within reason as and when required in accordance with the needs of the business
- approachable, clear and a good communicator
- complete relevant administrative duties such as keeping all new clients’ records updated on the relevant electronic care management systems
- excellent Telephone manner essential
- compliance with all regulatory requirements both external and internal policies and procedures
- self-motivated
- participate in on-call duties as required
Requirements
- A degree in a healthcare-related field or equivalent work experience required
- previous experience of working within the complex care environment
- excellent organisational and communication skills with the ability to build strong relationships with internal and external stakeholders
Show more +12 - proficient in managing staff schedules using rostering software to ensure seamless care delivery
- adept at reassigning shifts to cover absences and solve problems creatively
- experience of managing multiple complex projects with competing deadlines
- knowledge of relevant regulatory requirements including CQC
- experience using electronic monitoring tools to monitor care worker attendance and timeliness of visits
- skilled in selecting care workers and upholding customer care, confidentiality, and equal opportunity principles
- ability to work under pressure and make decisions quickly
- possess a compassionate and empathetic demeanor with the ability to be assertive when necessary
- excellent customer service skills and professional representation of the organisation
- ability to work flexibly and participate in on-call duties as required
- highly organized and able to prioritize tasks and meet deadlines
- preferably have prior working knowledge or experience of Complex care
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