SILVERDOOR

Responsibility

• as a Property Rates Administrator, you'll be working on all the key rates projects for the company
• as a Property Partner Administrator, you'll be working on all the key rates projects for the company
• the role would be ideal for those with an interest in property and travel management
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• oversee elements of the property content creation process
• ensure all partners fill in their rate cards
• ensure that all properties have accurate and up-to-date information on our content management system, Orbital One
• chase properties which have expired or have no rates in the system
• oversee the PR placement who will be uploading new property content on a daily basis
• conduct spot checks on SilverDoor live rates while ensuring rate parity with OTA's
• spot check property uploads to ensure all content is consistently written to a high standard
• ensure all discounted rates for Orbi are in line with our property agreements
• write property descriptions, ensuring that they are well written, relevant, honest and accurate
• monitoring of client specific rates while maintaining associated documents and files
• adhere to SEO guidelines to ensure that property descriptions are consistent with the company’s SEO strategy
• you will be responsible for ensuring partners fill in their rates cards as and when they expire and chasing the properties which don't currently have rates in the system
• assisting negotiators with templates
• load new/urgent properties in accordance with agreed turnaround times
• bringing to attention any agreements which are up for renewal
• control the flow of new & urgent properties to be loaded, prioritising those that are most important commercially
• assistance with wider partner relationships team projects when required
• upload location information for all property content
• ensure that all property profiles are kept up to date by making amendment requests by the property partners
• make sure all property approval and emails and PR emails are actioned
• assist the Property content Manager in maintaining all property tracking spreadsheets and the upload tracker in Orbital One
• carry out adhoc reporting for Marketing, PR and Account Management when required
• assist with general profile queries from SD staff

Requirements

• excellent written and verbal communication skills
• experience in Photoshop
• data management and administrative experience
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• exceptional attention to detail
• A good geographical knowledge
• strong communication skills
• organisation and prioritisation skills
• management experience
• strong multitasking skills
• the ability to work well under pressure and to tight deadlines
• confident meeting project deadlines
• good numeracy skills
• administrative: 1 year
• customer service: 1 year

Responsibility

• spilt into our Accounts Receivable/Credit Control or Accounts Payable team, they’re a bunch of enthusiastic personalities who play a critical role in assisting our strategic growth plan, issuing payment requests, processing invoices and producing our end of year financial statements
• flawless attention to detail is needed to resolve invoice queries, and update our reservation system, as well as oversee emails that come in
• prepare and post commission invoices alongside the relevant payment remittance advice notes
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• you’ll support the department with a variety of important tasks including Sage payment allocations and preparation of commission invoices

Requirements

• bachelor's Degree in a relevant subject or 2-years' experience in a similar field
• sound knowledge of billing processes
• relevant experience of Sage 200 accounts
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• must be willing to work in office full-time
• problem-solving skills and an analytical approach to business
• A high degree of attention to detail and accuracy

Earnings for position accounts payable clerk

Responsibility

• focused on direct client contracts
• constantly research, seek out and follow up on new business leads
• ownership for the implementation and measurement of the plans relating to client acquisition
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• responsible for the delivery of revenue targets set by client, location, channel, and individual level
• provide accurate reporting on all key metrics
• to identify, pursue and close new business leads, represent SilverDoor to new and potential clients and maintain a good working relationship with new contacts
• build a strong, professional reputation across all relevant industries/forums
• the role holder will need to balance strategy with execution, think big yet immerse themselves in enough data and insight to drive profitable, new business revenue growth, performance, and standards across the region
• responsible for keeping an up-to-date new client profile for each potential account
• regularly reviewing performance with the VP of Business Development
• regularly pursuing new unassigned direct client accounts and reviewing new business opportunities
• attending and representing the company at all relevant client & property networking opportunities
• presenting to potential new clients
• compiling formal and informal RFPs
• responsible for ensuring efficient use of time within Business Development team
• responsible for maintaining Business Development materials and trackers

Requirements

• new business development
• effective communication skills
• B2B/B2C serviced apartment or hotel background experience is essential
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• confident meeting clients face-to-face
• up-to-date knowledge of the industry
• good numeracy skills
• A minimum of 3 years' experience with a demonstrated history of accomplishments in business wins/expansion
• role model our core values and leadership behaviour
• be Ambitious, Do the Right Thing, Have Team Spirit
• networking
• serviced Apartment: 1 year
• business development: 3 years
• B2B Hotel Sales: 2 years

Benefits

• company car

Responsibility

• first point of contact for HR queries
• conducting full background screening for all new starters and providing outgoing employee reference requests
• manage the administration process for leavers, probationary periods, annual appraisals, and employee changes
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• updating our global organisational charts with employee changes in a timely manner
• creating, maintaining, and updating all HR related documentation, data and HR systems
• assist in the delivery of company induction sessions ensuring a seamless onboarding experience
• prepare new starter contracts and other documentation, working with the Recruitment team to ensure an effective and smooth onboarding for both the candidate and line manager
• making rail and air travel arrangements and accommodation bookings across the company
• greeting visiting guests to the office promptly in a confident and professional manner
• administration and monitoring of sickness and absence data including return to work processes, reporting any concerns or absence triggers to the Head of HR
• actively lead the engagement and charity activities working with academy students
• assist with HR compliance audits and other HR projects
• adhoc admin and employee engagement tasks
• be an ambassador of the company, always uploading and demonstrating the company values

Requirements

• working experience in an office environment
• excellent verbal and written communication skills
• working within HR and knowledge of HR administration procedures is ideal but not essential
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• enthusiastic with a positive attitude, works well with others, supportive, and motivates others
• experience in delivering exceptional customer service either to internal or external customers
• can prioritise and manage daily workloads
• be comfortable in a fast-moving organisation and be able to embrace change
• outstanding attention to detail
• maintain and demonstrate high levels of confidentiality and integrity
• human resources: 1 year

Responsibility

• supporting the implementation of new accounts in conjunction with the Chief Customer Officer, Head of Operations, Regional Heads and relevant Head Account Manager/Account Manager
• to maintain a personal relationship with key contacts at each of our top corporate accounts
• to maintain a personal relationship with key contacts at each of our top 30 corporate accounts

Requirements

• proven customer service
• commercial awareness
• great organisational skills
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• strong communication skills
• account management
• account development
• negotiation skills
• business development
• deep understanding of business travel technologies
• personal relationships with top 10 clients
• management of teams across geographies
• account management: 1 year
• business development: 1 year
• 5+ years' experience of the service apartment sector
• travel Management: 1 year