operations manager
Responsibility
- based in Sandwhich, Kent Office
- US
- taking accountability for all escalations and investigations from internal and external stakeholders, as required
Show more +22 - works closely with Global Project Management and Clients to ensure project delivery success
- accountable for managing the delivery of Deployment Plan requirements for the Supply Chain Team
- working at Signant Health puts you at the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry
- we’re radically changing the clinical trial landscape, driving change through the technology and innovations we create and the services we deliver to our customers
- signant Health is a global evidence-generation company. We’re helping our customers digitally enable their clinical trial programs, meeting patients where they are, driving change through technology and innovations and reimagining the path to proof
- promote continuous improvement within the Global Customer Operations Function
- responsible for internal and external customer satisfaction by leading the team to ensure electronic devices for shipment are processed on time, accurately configured, picked and shipped to client sites managing clinical trials
- are you ready for the Most Impactful Work of Your Life?
- working at Signant Health puts you in the very heart of the world’s most exciting sector - a high-growth, dynamic company in an extraordinary industry
- management of third party suppliers and vendors, as required
- ensure training and knowledge within the Global Customer Operations Team is up to date and relevant
- the Global Customer Operations Manager Leads the Global Customer Operations Team to ensure electronic devices and ancillary items are managed effectively throughout the project lifecycle management process
- provide global leadership & guidance on all aspects of Global Customer Operations Function relating to the project lifecycle management process to all project stakeholders
- the individual is responsible for managing client expectations on global electronic devices and ancillary items for all studies
- where do you fit in?
- influencing the business performance and revenue of the project and clients by ensuring good practices are followed
- act as the subject matter expert within the Supply Chain Team for Global Project Management and external Clients, and providing the relevant training
- have direct influence on good practice and ensure customer expectations are met, if not exceeded
- direct Client contact, and will be expected to be a source of information and expertise to provide best practice guidance
- responsible for leading the Global Customer Operations Team
- lead continual improvement within the Fulfilment Team operation
- other responsibilities as required
Requirements
- adherence to site Health & Safety
- accurate data entry and computer skills
- excellent written and verbal communication skills
Show more +4 - excellent organization skills with the ability to prioritize
- must be able to deal effectively with all levels of the organization
- must be a team-oriented person with a “can do” attitude
- experience of working within a pharmaceutical environment
Benefits
- savings plan
Salary in other companies in the position operations manager
| HANCOXREAD RECRUITMENT | 14800 £ | 11000 £ 14800 £ |
| IO ASSOCIATES | 14400 £ | 11000 £ 14800 £ |
| PUBLIC SECTOR RESOURCING | 14000 £ | 11000 £ 14800 £ |
| TECHNICHE GLOBAL | 12800 £ | 11000 £ 14800 £ |
| MCGREGOR BOYALL CONSULTING | 12583 £ | 11000 £ 14800 £ |
| HAYS RECRUITMENT SERVICES | 12000 £ | 11000 £ 14800 £ |
| SANDERSON RECRUITMENT PLC | 12000 £ | 11000 £ 14800 £ |
| BARCLAY SIMPSON EUROPE | 12000 £ | 11000 £ 14800 £ |
| EAMES CONSULTING | 11164 £ | 11000 £ 14800 £ |
| I3 RESOURCING | 11000 £ | 11000 £ 14800 £ |