supervisor
4 the last 80 days, recently 2024-05-14
Responsibility
- receive, inspect, and process incoming shipments of merchandise, ensuring accuracy and timeliness
- motivate and inspire the team to meet and exceed sales targets, providing guidance and support as needed
- verify stock quantities against purchase orders and resolve any discrepancies
Show more +37 - conduct regular performance evaluations, set performance goals, and implement training programs to enhance the skills and knowledge of the team members
- conduct regular team meetings to communicate goals, performance expectations, and provide feedback
- conduct regular stock audits to identify and resolve inventory discrepancies
- foster a positive and motivating work environment, encouraging teamwork, creativity, and collaboration
- implement efficient stock replenishment procedures to ensure product availability on the sales floor
- set and monitor individual and team sales goals, implementing strategies to achieve and exceed targets
- ensure the highest level of customer service is provided at all times, resolving customer issues or complaints promptly and effectively
- delegate tasks and responsibilities to the stockroom team members
- stay up-to-date with the latest industry trends, techniques, and product knowledge to provide informed recommendations to customers and team members
- foster a positive and inclusive work environment, promoting teamwork and collaboration
- train and educate team members on product features, benefits, and application techniques
- conduct performance evaluations and provide constructive feedback to the stockroom team
- collaborate with the store management team to achieve sales targets and contribute to the overall success of the store
- collaborate with visual merchandising teams to create attractive and engaging displays that showcase fragrance products effectively
- stock Management: Maintain accurate inventory levels and ensure proper organization of stockroom
- team Management: Lead and motivate a team of a dozen or plus Beauty Advisors to achieve sales
- team Leadership: Lead, train, and mentor a team of 12+ Beauty Advisors, ensuring they deliver exceptional customer service
- monitor key performance indicators and take proactive measures to optimize sales and customer satisfaction
- optimize stockroom layout and organization for efficient product retrieval and replenishment
- oversee stock replenishment, inventory control, and maintenance of stock levels
- ensure that the counter activity meets Sephora's high standards of service excellence, delivering personalized consultations, skincare treatments, makeup makeovers, and other beauty services
- sales and Customer Service: Drive fragrance sales by actively engaging with customers, offering personalized recommendations, and demonstrating product knowledge
- collaborate with the Store Manager to develop and execute strategies to improve operational efficiency
- proactively engage with customers to identify opportunities for upselling and cross-selling, driving sales and achieving targets
- assist in organizing and executing promotional events, product launches, and beauty classes
- service Excellence: Demonstrate expertise in makeup and skincare services, utilizing your certifications and experience to provide exceptional service to customers
- collaborate with the store management team to implement promotional activities and achieve store objectives. Adhere to all company policies and procedures, including loss prevention and health and safety guidelines
- team Leadership: Supervise and train stockroom associates, providing clear direction and expectations
- identify opportunities for process improvements and cost-saving measures
- handle customer inquiries, concerns, and complaints, ensuring prompt and satisfactory resolutions
- product Knowledge and Visual Merchandising: Stay up-to-date with the latest fragrance trends, brands, and product knowledge
- identify training needs and facilitate training sessions to enhance product knowledge and sales skills
- counter Operations: Manage the daily operations of the counter, including scheduling, inventory management, and maintaining visual merchandising standards
- monitor and manage inventory levels, conducting stock checks and replenishments as needed
- monitor stockroom security and prevent theft or damage to merchandise
- team Leadership: Supervise a team of three Beauty Advisor Services, providing guidance, coaching, and support to ensure their professional growth and development
- assist in the recruitment, hiring, and onboarding of new team members
Requirements
- high school diploma or equivalent; additional education or certification in retail management is a plus
- minimum of 3 years of experience in the beauty industry, with a focus on makeup and skincare services
- proven experience in a supervisory or leadership role, preferably in the beauty or retail industry
Show more +22 - previous experience in stockroom management or inventory control, preferably in the retail industry
- hold relevant certifications in makeup artistry, skincare services, or related fields
- passion for fragrances and a strong understanding of the beauty industry
- strong organizational skills with the ability to multitask and prioritize tasks effectively
- strong knowledge of beauty products, trends, and techniques
- excellent communication, interpersonal, and customer service skills
- excellent leadership and team management abilities and experience
- proven experience in team leadership or supervisory roles
- sales-driven mindset with a track record of meeting and exceeding targets
- proficient computer skills, including knowledge of inventory management software
- exceptional customer service and communication skills
- strong leadership abilities with the ability to motivate and inspire a team
- strong attention to detail and accuracy in handling stock and inventory
- ability to multitask, prioritize, and work in a fast-paced environment
- ability to work in a fast-paced, dynamic environment and adapt to changing priorities
- knowledge of safety protocols and loss prevention measures
- excellent problem-solving and decision-making abilities
- proficiency in using technology and point-of-sale systems
- excellent communication and interpersonal skills
- flexible availability, including weekends and holidays
- flexible availability
- flexibility to work during evenings, weekends, and holidays as required
Trade
- management
- Management
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