PIMENTO CONNECTION

Responsibility

• responsible for all queries on your assigned accounts
• conducting service reviews
• the Customer Experience Account Manager will be responsible for all queries on their accounts plus
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• seeking new business - upselling and cross selling opportunities
• seeking new business with upselling and cross selling opportunities. This is the focus for each engagement with the customer
• ensuring that you are forward thinking about the customers’ requirements
• every experience must be managed promptly in a positive manner so the customer feels valued

Requirements

• excellent Communications Skills
• passionate about the Customer Experience
• sales intuitive
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• ability to Adapt and Negotiate
• numerate and Commercially Savvy
• team player
• highly organised
• resilient
• customer service: 1 year
• account management: 1 year
• sales: 1 year
• keen for self-development and career progression
• driving licence

Earnings for position customer account manager

Responsibility

• attend all company training courses and sales meetings
• maintaining a consistent positive attitude and team spirit
• building and maintaining a good rapport with customers
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• have a proactive attitude towards self-development and constant improvement
• actively looking for ways to continually develop and innovate sales and marketing systems to generate a larger customer base
• being dedicated in providing the best and most efficient service to our customers and understanding each individual businesses’ needs
• proactive goal setting towards sales targets, planning strategies to hit targets, and monitoring of performance against goals. Attain 100 customers to qualify for Century Club

Requirements

• highly Motivated and Competitive
• entrepreneurial mindset and business acumen
• excelled at a particular sport or achievement
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• excellent Communication Skills
• initiative and Problem Solving
• resilient
• professional
• team Player
• direct sales: 1 year
• high Attention to Detail
• computer literate with MS Office Suite

Responsibility

• to be accountable for all measurement, management and implementation of Health & Safety, Quality and Environmental Policies
• to promote company values in all dealings with other employees, clients, sub-contractors, and other external contacts
• to possess extensive knowledge of Health and Safety legislation and best practice to assist with compliance and continuous improvement
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• to support the development of measurement systems to ensure that Health and Safety performance are accurately monitored
• to liaise with employees, subcontractors and suppliers on Health and Safety matters as required
• to identify possible operational risks or opportunities, and work with operational teams to ensure an appropriate and effective response
• to provide Health and Safety focus to the Company, and to work with the operations teams to maintain and improve the company’s current health and safety systems
• investigating all accidents, incidents and near misses including liaising with clients and/or external authorities as necessary
• to provide the focus for the administration and development of the customer’s Quality Management System, provide a single source for ownership and demonstration of senior management commitment to the pursuit of company-wide quality management
• to support the development of a strong Health and Safety and Quality focused culture across the Company and promote good safety behaviours
• ownership of the development of operating procedures and other aspects of the Safety, Health, Environmental and Quality Management Systems
• communicating positive H&S performance effectively to both internal and external stakeholders
• implementing health and safety policies and procedures and ensuring compliance with health and safety legislation
• conducting training, toolbox talks, inductions and investigating incidents where required
• devise and improve the training matrix for all staff, carry out H&S inductions and in-house training
• ensure construction accreditations such as CHAS and Safe Contractor are achieved and renewed
• reviewing the production of risk assessments and method statements and answering any health and safety related queries
• to support the development of briefing and communication strategies to ensure that the Health and Safety plan and important information is understood and operated by all employees and subcontractors
• assist as required across other areas of the business
• any other duties as required
• to oversee compliance with all GDPR regulations
• undertaking audits and inspections of work on site, identifying areas for improvement, and reporting on the findings
• to investigate accidents and ensure all documentation is updated
• control of contractors
• to lead customer H&S and Quality periodic review meetings
• lead complaint investigation, resolution and Service Improvement Plans

Requirements

• NEBOSH Health and Safety Management for Construction
• experience in completing health and safety management audits and implementing action plans to meet audit findings
• NEBOSH Diploma or working towards desirable
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• recent proven experience of working in a health and safety role
• A comprehensive knowledge and understanding of all aspects of health, safety and risk management
• CSCS Site Card
• experience of successfully managing projects
• A comprehensive knowledge of current health and safety legislation, management and standards
• full driving license
• ability to interpret and provide authoritative advice on health and safety and risk management issues
• experience of operating in a telecommunications/electrical and CDM environment
• SC
• knowledge of data/electrical cabling installation practices, preferred
• ability to prioritise work to ensure tasks are completed within time constraints
• health and Safety experience within Telecommunications/Construction environment
• A comprehensive understanding of Quality systems, in particular ISO9001 and ISO14001
• engineering/technical knowledge, understanding
• experience of operating in office, factory, manufacturing, campus and Data Centre environments, preferred
• 3 years minimum H&S, Quality experience working in a customer facing role preferably in an IT/construction health and safety/environmental & quality related role
• experience in successfully managing Health and Safety incidents
• excellent communications skills and ability to work well with a wide range of people
• line Management experience including providing positive support, advice and encouragement in colleague’s development
• drive and enthusiasm with the ability to promote a positive Health and Safety culture
• health and Safety: 3 years
• knowledge and experience of ISO 9001/14001
• working knowledge and experience of CDM/Asbestos/Working at height etc
• fully conversant with current H&S legislation
• strong written and verbal communication e.g report writing, briefings, and presentation skills

Responsibility

• existing customer courtesy calls to gain additional services or identify optimisation through product penetration matrix
• administration support - JD
• help generate warm inbound leads
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• trustpilot reviews
• work with CEAM
• product penetration
• social media
• intelligence gathering via Internet, DMs - previous workplaces , FDs within 30 miles using LI Sales Navigator
• posting articles on LI, cheerleading customers, raising company profile as industry experts. – Individually and for company
• research networking events to attend and cost/return analysis
• research partnerships and routes to market, intelligence gathering, then help with maintaining the relationships and prospect campaigns
• liaising with trade bodies, sharing success stories
• quarterly reports for Public Contract Scotland

Benefits

• profit sharing

Earnings for position sales support administrator

Responsibility

• reports to: Sales Manager

Requirements

• sales: 1 year

Earnings for position sales consultant