technical support engineer
Responsibility
- we have a great opportunity to join our team that continues to grow at Imperium Automation for a Technical Support Engineer
- key responsibilities for a Technical Support Engineer
- act as a point of escalation for technical issues and challenges, helping to identify and implement effective solutions
Show more +17 - being a key member of the Engineering Team, you will be responsible for guiding and overseeing technical aspects of projects with teams here in the UK and on occasion projects in Europe
- you will be required to have a strong technical background, excellent communication skills, and the ability to collaborate effectively with cross-functional teams
- implement optimizations to enhance system performance and reliability
- being the primary point of escalation for all technical issues you will be liaising and supporting the wider Field Service Engineering Team as a second line of support for our clients
- being part of the Mobile Field Service Team this is a hands on position and you will need to have experience with maintenance and commissioning of automated systems and robotics
- maintain documentation for technical designs, code, and system architecture to facilitate knowledge sharing and future maintenance
- qualifications, Skills and Experience for a Technical Support Engineer
- provide technical expertise to the engineering team, including mentoring and coaching team members, setting technical standards, and ensuring the use of best practices
- apprentice trained or degree in Electrical Engineering or relevant field experience
- experience with Automated Systems
- stay up-to-date with industry trends, technologies, and best practices. Implement process improvements and technology updates as needed to enhance team productivity and project outcomes
- experienced with Allen Bradley, Siemens, HMI's
- provide written and verbal technical help
- experience with trouble shooting technical issues
- provide installation coordination and commissioning with technical support
- excellent communication skills
- salary and Benefits of a Technical Support Engineer
Benefits
- fuel card
- mobile phone
- laptop
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