FAIRMONT

Responsibility

• company Description
• the Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels
• A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence
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• today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury
• within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations
• housekeeping Trainer/ Supervisor
• opening/closing of the department as per rota
• opening/closing of the department as per rota. Assigning daily tasks and special duties
• assigning daily tasks and special duties
• administration tasks including rotas, stationary orders, attendance records
• fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf
• job title: Housekeeping Floor Supervisor
• our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility
• updating Standard Operating Procedures in the department
• room inspections in line with our service standards and acknowledging guest preferences
• department: Housekeeping
• originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen
• creating Job task to improve logistics
• room audits in order to monitor colleague progress and drive performance
• inspired & supported by: Executive Housekeeper
• with multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property
• keep records of trainings per person in the department
• running handover meetings
• passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan
• presentations to communicate to the team different standards etc
• supervising the work of guest servicing agents and HOH porters taking corrective action when needed and taking each opportunity to train and develop colleagues
• ensure all relevant areas are clean, tidy and fully stocked
• building relationships and working closely with other teams in the hotel
• working alongside leadership to train and coach colleagues specifically to help drive self-checking of rooms
• job Title: Housekeeping Trainer / Supervisor
• job title: Housekeeping Floor Supervisor
• job Title: Housekeeping Supervisor
• department: Housekeeping
• location: St Andrews, Fife
• reporting all maintenance issues/upholstery repairs through the correct channels and taking ownership to ensure complete follow up
• as Housekeeping Supervisor, you will you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them
• providing support and supervision for all areas and colleagues within the housekeeping and laundry team
• inspired and Supported by: Assistant Executive Housekeeper & Executive Housekeeper
• inspired & supported by: Executive Housekeeper
• ensuring the seamless running of the housekeeping department alongside the housekeeping leadership
• accurate recording and follow up of guest requests/special requests
• contract: Permanent, Full-time
• comply with all Health and Safety regulations
• be heavily involved with recruiting the best new talent for our Housekeeping team
• provide on-going coaching and guidance to the Housekeeping Colleagues to ensure consistency of service quality
• taking ownership for showcasing our rooms and public areas ensuring the highest standards of cleanliness
• ensuring public area cleanliness
• handling guest requests, belongings and personal items with the utmost care, security and discretion
• to be fully knowledgeable of all hotel services and facilities to proactively assist guests
• deliver daily briefings with the Room Attendant team, highlighting VIP's and setting daily initiatives

Requirements

• previous leadership in hospitality and housekeeping experience required
• computer literate in Microsoft Window applications preferred
• warm and caring personality; previous housekeeping experience is an asset
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• university/College degree in a related discipline an asset
• ability to anticipate and focus attention on guest needs, being professional and welcoming
• excellent organizational skills and time managemen
• excellent communication and organizational skills
• outstanding communication skills, both written & verbal
• additional Information
• A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
• enthusiastic and positive personality, empathetic and with the ability to build trusting and long lasting relationships
• ability to focus attention on guest needs, remaining calm and courteous at all times and under pressure
• what you will need to do in this role?
• proven organizational skills, works well on their own. Able to set and meet deadlines with quality results
• hands on personality and fully flexible
• high level of attention to detail

Earnings for position housekeeping supervisor

Responsibility

• company Description
• assisting the Sous Chef and Jr
• sous Chef with any production or training needs
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• to help to control section on which he/she is working and to deputise in Sous Chef`s absence
• to ensure smooth running of the section and to see that all areas of the section maintain The Savoy standards
• to cook any food on a daily basis according to business requirements for our colleagues
• job Title: Breakfast Chef de Partie
• location: St Andrews, Fife
• contract: Permanent, Full-time
• as a Chef de Partie at Fairmont, St. Andrews you will play a pivotal role in our kitchen working alongside a fantastic and welcoming team
• job title: Chef De Partie for the Colleague Restaurant
• job title: Chef De Partie
• department: F&B, Kitchen
• you will have opportunities to learn and share knowledge and be part of an environment that brings the best out in you
• to carry out any other reasonable request as directed by your manager
• inspired & supported by: Executive Chef & Sous Chef
• inspired & supported by: Executive Chef
• to report anything that may be considered a health or hygiene hazard
• to participate in receiving and checking incoming goods
• to check and supervise all aspects of the kitchen
• to check function sheets daily and communicate any movements to the team
• to consider the availability of all raw food items and order items accordingly
• applicable job related skills as per Accountable Duties
• to ensure the proper handling of all food items in accordance with health & hygiene procedures

Requirements

• A minimum of 2 years experience in a similar role
• ability to work well under pressure in a fast paced environment
• ability to work cohesively and collectively as part of a team
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• add diplomas/certifications required if needed
• additional Information

Trade

• retail
• Retail

Earnings for position chef de partie

Responsibility

• company Description
• to issue and receive keys, create new staff IDS and record appropriate names and times
• the shifts are 4 on 4 off including days and nights
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• to liaise with supervisors regarding the disabling of fire alarms where steam cleaning is in progress
• to monitor the Fire Alarm panel, Panic Alarm and Showcase alarm panel and Door alarm panel
• to ensure the staff swipe in and out correctly, monitoring that staff have the right degree of access, in the correct time zone and they use the access cards correctly and prevent unauthorised entry into the Hotel and ensuring that visitors are correctly documented and directed to their destination
• to carry out patrols of Back of House & front of house areas to ensure doors are locked or open as required and fire exits clear
• to monitor the CCTV and report any unusual activity to In-house Security for closer investigation and perform bag searches of staff and contractors leaving the building recording searches in the Log Book
• job title: Duty Security Officer
• department: Security
• to ensure that all accidents and incidents are correctly recorded and reported and injured persons receive either first aid or hospital treatment as required
• inspired & supported by: Director of Security
• to ensure a correct and efficient hand over at the end of shift and ensure that all records and the Security Log are correctly maintained
• to comply with all Health & Safety legislation, using working practices that are safe and sensible to your colleagues and to yourself
• applicable job related skills as per Accountable Duties

Requirements

• valid SIA Door Supervisor Licence- Essential
• valid SIA Door Supervisor Licence - Essential
• valid SIA Door Supervisor Licence
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• valid First Aid Certificate- Desirable
• valid First Aid Certificate – Desirable
• essential
• additional Health & Safety, SIA CCTV, Defibrillator or Fire Marshall / Warden training or qualifications a distinct advantage
• additional Information
• competitive salary and benefits including pension and life assurance
• 31 days of holiday including public holidays
• we will trust, empower and develop you to fulfil your potential
• cashback scheme for everyday wellbeing/healthcare expenses for all colleagues
• you will benefit from training and development opportunities
• laundry services & dry cleaning for uniform
• please note that we believe in flexibility and multi skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues
• colleague restaurant
• competitive Salary and benefits including pension and life assurance

Trade

• retail
• Retail

Earnings for position security officer

Responsibility

• company Description
• leads by example as a Savoy Ambassador adhering to Accor Values. Supports the on-going evolution of Heartist culture within The Savoy
• within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations
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• an exceptional opportunity presents itself at The Savoy for a Director of Finance & Business Support
• supports The Savoy’s commitment to delivering exceptional guest experiences
• leads and advocates The Savoy’s`service culture
• complies and reinforces all statutory and legal requirements for GDPR
• adheres to the crisis management and business continuity plans for the department
• manage the Finance , and Purchasing functions and teams
• fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf
• ensures that all Accor Finance policies and Operating Procedures are updated as needed and are enforced on a daily basis
• prepare departmental strategies and establish effective goals, measurements and action plans for the Finance, Procurement Departments
• our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility
• adopts an entrepreneurial approach by actively seeking revenue generating opportunities to leverage the power of The Savoy’s brand
• with multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property
• continuously seeks out areas for improvement to drive operational effectiveness, and increase quality within Finance and Procurement
• preparation for audit , VAT and payroll taxes, including compliance with payment deadlines
• constantly monitors the latest industry trends, innovative products and service opportunities. Champions continuous improvement and innovation
• job Title: Director of Finance
• location: St Andrews, Fife
• preparation of monthly management accounts including Profit and Loss Account, Balance Sheet and Cash Flow, Inventory, and weekly financial reports including forecasting of profits, cash and payroll
• provide financial and commercial updates and insight at ownership reviews and quarterly board meetings
• contract: Full-time
• to assist in preparing, in conjunction with the General Manager and other department heads, the annual budget, capital budgets and the rolling forecast. The Director of Finance will establish the annual budget preparation procedures and guidelines
• business partnering effectively with the leadership team to ensure an understanding of departmental financial reporting and other metrics including wage %, GPs and P&Ls
• responsible for completion of quarterly reviews by external auditor
• completion and filing of all relevant tax return with the support of ownerships tax consultants
• completion of all lender reporting
• to assist other department heads in the development and implementation of “corrective action plans” on internal and or external audit and operational reports
• works collaboratively with Leadership team ensuring good, timely communication of the financial information. Maintains excellent relationships with all the hotel stakeholders
• provide local management and the management company/owners with objective analysis of business performance, highlighting key issues and opportunities
• develop and manage key relationships and respective Management Committee members and their senior managers to provide financial support and understanding of short and long-term financial plans

Requirements

• however, we will consider exceptional candidates from other industries
• service focused personality
• previous experience within a similar role is preferred
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• the successful candidate is likely to have a minimum of 5 years of experience in as a Director of Finance and will have a track record of success in a comparable luxury hospitality environment
• the successful candidate is likely to have a minimum of 5 years of experience in as a Director of Finance and will have a track record of success in a comparable luxury environment
• hospitality background, preferrably luxury
• you must have a graduate degree in business or equivalent together with a professional accounting qualification e.g. ACCA, CPA, and bring strategic knowledge of the hospitality business and financial management
• minimum of 5 years in a similar role
• additional Information
• technical capability
• business acumen: Strategic thinking & analysis, business development and planning skills
• high level of emotional intelligence and ability to self-manage
• results orientation: appetite to drive exceptional results and continuous improvement in operational excellence
• strong organizational/project management: ability to multitask many projects/ initiatives, at a high level of quality adhering to strict deadlines

Trade

• retail
• Retail

Responsibility

• company Description
• supervise and lead the In-Room Dining team, providing guidance, support, and training to maintain high levels of motivation and performance
• schedule and assign tasks to team members, ensuring appropriate coverage during peak and off-peak hours
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• conduct regular team meetings to communicate updates, provide feedback, and foster a positive working environment
• monitor guest feedback and reviews related to In-Room Dining, taking appropriate actions to improve service and address recurring issues
• oversee the efficient processing of In-Room Dining orders, ensuring accuracy, completeness, and timely delivery to guest rooms
• collaborate with the kitchen and other relevant departments to ensure the timely preparation and delivery of food and beverage orders
• maintain and enforce high-quality standards in food presentation, service etiquette, and cleanliness of dining trays and amenities
• as an Event Operations Supervisor, you will have the perfect opportunity to touch the hearts of our guests by making their special occasions truly unforgettable
• conduct regular inspections to ensure compliance with health, safety, and hygiene regulations
• we are looking for a remarkable individual to join our dynamic Conference & Banqueting team at the Fairmont St Andrews, one of Scotland’s most iconic 5 star luxury hotels and resorts in the home of golf
• ensure all guests receive exceptional service during their In-Room Dining experience, exceeding their expectations and addressing any concerns or complaints promptly and professionally
• job Title: In Room Dining Supervisor
• department: Food & Beverage
• develop and implement training programs for In-Room Dining staff to enhance their product knowledge, service skills, and upselling techniques
• inspired and Supported by: In Room Dining Manager
• provide ongoing coaching and feedback to team members to help them improve their performance
• maintain accurate records of In-Room Dining orders, expenses, and other relevant data
• assist in preparing reports and providing data for management review
• to be responsible for the efficient control of stocks and assisting with linen control
• purchasing orders
• manage and control staffing levels and par stocks to budget and in line with departmental SOP’s
• sets up function areas correctly and uniformly making sure materials used are clean and in good repair
• performs refreshing of meeting rooms and coffee stations etc

Requirements

• proven experience as an In-Room Dining server or in a similar supervisory role within the hospitality industry
• exceptional communication and interpersonal skills to effectively interact with guests and team members
• warm and caring personality
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• strong leadership abilities with a focus on team building, motivation, and performance management
• ability to work cohesively as part of a team
• ability to anticipate and focus attention on guest needs, being professional and welcoming
• sound knowledge of food and beverage offerings, menus, and service techniques
• ability to handle stressful situations calmly and make quick decisions to resolve issues effectively
• previous service experience is an asset
• proficient in using computer systems and software related to In-Room Dining operations
• excellent communication and organisational skills
• highly responsible and reliable
• flexibility to work shifts, including weekends and holidays, as per the hotel's operational needs
• ability to work under pressure in a fast-paced environment
• what you will need to do in this role?
• additional Information
• we will trust, empower and develop you to fulfil your potential

Trade

• retail
• Retail