customer service advisor
20 the last 318 days, recently 2023-09-18
Responsibility
- customer Service Representative
- customer Resolution Advisor This is a permanent full-time position
- this is a permanent full-time position
Show more +25 - location - We’re looking for people who can work from home and commute to the Edinburgh office when required
- location - We’re looking for people who can work from home and commute to the Leeds office when required
- currently, we ask you to come into the office a minimum of once a month, and your leader will let you know any additional occasions you’re required to come into the office which is likely to happen
- be a part of something bigger and join us in powering a sustainable future
- start Dates - 19 June 2023
- british Gas delivers innovative energy and service solutions to help solve customers’ needs
- as the UK’s leading energy supplier, we put customers and colleagues at the heart of everything we do
- an opportunity to play your part
- at British Gas, our customers and our colleagues are our priority
- we are proud to be recognised as a disability-confident employer
- our mission is to provide energy services and solutions to our customers Sustainably
- our customers come from all walks of life, and so do we
- keep accurate records of customer interactions and transactions
- affordably and Simply
- we hire great people just because it’s the right thing to do and makes our company stronger
- follow company policies and procedures to ensure consistent service delivery
- it’s what we do best
- we will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone
- provide exceptional customer service to clients via phone, email, and chat
- respond promptly to customer inquiries and resolve any issues or complaints
- salary - £24,945 per annum + a quarterly bonus of up to 16% of your salary
- salary - £24,945 per annum + quarterly bonus of up to 16% of your salary
- we’re proud to live our values every single day
- you’ll be responsible for solving a range of enquiries from our residential PAYGE customers politely and efficiently; whether that involves dealing with a billing query, responding to a change of address, or retaining customers who are thinking of leaving us
- adhere to the Competence and Training procedures, in particular, to promote a culture where customers are treated fairly and are properly informed
Requirements
- excellent communication skills, both written and verbal
- strong problem-solving abilities and attention to detail
- extensive experience in a customer facing role and target driven environment
Show more +18 - demonstrate experience in identifying opportunities for improvement
- ability to multitask and prioritize tasks effectively in a fast-paced environment
- your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
- knowledge of our range of products and services with a focus on the customer journey
- computer literate in order to operate customer related information systems
- ability to remain calm and professional in challenging situations
- your patience and understanding speaking to customers who have been impacted by the cost-of-living crisis
- strong interpersonal skills and ability to work well within a team
- to manage change in an ever-evolving energy market
- customer service: 1 year
- taking calls all day can be difficult, so we need resilient people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day
- speaking to customers all day can be difficult, so we need resilient people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day
- you’ll need to be digitally savvy as you will be working across multiple complex systems
- in the future, we may ask you to flex across a variety of contact channels; calls, webchat, email & messaging services so you need fantastic communication skills, both written and verbal
- providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises
- you’ll handle customer cases in scheduled time during your day, so your time management and organisational skills need to be on point
- this department is super-fast paced and, at times, can be high pressure so your resilience, agility and ownership skills are key to this role
- you’ll also need the confidence to escalate any issues or process improvements to the wider business areas
Benefits
- profit sharing
- company car
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