TRUE POTENTIAL LLP

Responsibility

• 1st line tickets, Troubleshooting, Password changes, account amendments
• JML Process, Hardware, Building and supporting End User Devices
• process & procedure documentation creation & update
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• as an IT Technician, you will be part of a passionate and agile team where you will complete a variation of tasks on a daily basis
• supporting I.T. Apprentice skill development within department
• assisting with office moves
• this list is no exhaustive and other duties may be added or requested throughout employment

Requirements

• enthusiastic
• team player
• A passion for IT
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• IT TEchnician/Support: 1 year
• IT Softwares: 1 year
• telephony Support: 1 year
• IT Server support: 1 year

Earnings for position it technician

Responsibility

• ad-hoc tasks will crop up as the business needs change and you may be required to assist
• the role sits within the TPI department, the role is tasked at delivering the right outcomes to our clients/customers in accordance with service level agreements and FCA regulations with investments/pensions and client services

Requirements

• previous experience in an administrative role, with the ability to demonstrate dealing with clients/customers at all levels
• knowledge of Financial services/Investments/Pensions/Legislative or Regulatory updates
• confident in the use of a variety of platforms/software
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• experienced in building relationships with key account holders/advisors, as the role is client focused and FCA regulated
• great customer service skills both verbal and written, with an entrepreneurial attitude to exceed organisational requirements
• customer service: 2 years
• customer Service: 1 year
• customer service: 1 year
• administrative: 2 years
• accounts administration: 1 year
• case management: 1 year
• case management: 2 years
• fiancial services: 1 year
• financial services: 1 year
• investments/Pensions or banking: 1 year
• pensions/Investments: 1 year

Responsibility

• the role will partake in weekly/monthly meetings through the review of data and deliver this to the Head of Platform
• manage and monitor operational activities in line with KPI's
• manage reporting and communication requirements from the Service Desk, including quality audits, induction training

Requirements

• financial services: 2 years
• customer Service: 2 years
• team management: 2 years
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• operations management: 2 years

Requirements

• payroll: 1 year
• microsoft 365/Excel: 1 year
• payroll software: 1 year