duty manager
Responsibility
- we have an exciting opportunity to join our Swansea Stations team as a Duty Manager
- the Duty Manager is responsible for the management of all station activities including the Gate line, Booking Office, platforms, and cleaning
- provide assessment and coaching to staff at the station so that their performance is optimal
Show more +6 - ensure facility and security checks are carried out, including Fire Precautions and Evacuation checks
- track train running via TRUST and other systems
- as an effective Duty Manager, you will lead by example, inspiring your team to deliver exceptional customer service, whilst providing a safe and secure environment
- review weekly rosters and make daily amendments to ensure coverage of all job roles in the most cost-effective way
- you will ensure the services provided by the station team meets standards through real time management as well as effectively assessing and coaching performance
- lead and support stations staff to create a customer focused highly motivated team who are committed to exceeding customer expectations in the delivery of a safe and high-quality service
Requirements
- the ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role
- transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve and maintain their Welsh Language skills
- we fully support our people who want to improve their Welsh language skills, and personal development for Welsh Language skills are offered in a variety of ways such as online learning, classroom courses and funding attendance at local community courses
Salary in other companies in the position duty manager
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| REED CONSTRUCTION | 4280 £ | 3222 £ 6000 £ |
| YORKSHIRE WATER | 3929 £ | 3222 £ 6000 £ |
| SOLUTIONS TRANSPORT | 3750 £ | 3222 £ 6000 £ |
| ABELLIO LONDON | 3680 £ | 3222 £ 6000 £ |
| MAXWELL STEPHENS | 3500 £ | 3222 £ 6000 £ |
| LNER | 3333 £ | 3222 £ 6000 £ |
| UNIVERSITY OF CENTRAL LANCASHIRE STUDENTS' UNION | 3278 £ | 3222 £ 6000 £ |
| READYBUS | 3222 £ | 3222 £ 6000 £ |