receptionist / administrator
11 the last 140 days, recently 2023-10-11
Responsibility
- our founding Practice, Crescent Providence Surgery, has been rated Outstanding by CQC
- crescent Providence Surgery, our founding Practice, has been rated Outstanding by CQC
- facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Show more +25 - SCMG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
- ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- we have exciting opportunities for a Receptionist/Administrator to join our team at The Marine Surgery in Southbourne. Variable hours available
- prepare consulting rooms for surgery and tidying them afterwards
- deal with all general enquiries, explain procedures and make new and follow-up appointments
- south Coast Medical Group is an award-winning NHS Primary Care Home, comprising five GP surgery locations in the Bournemouth general area and serving over 50,000 patients in total
- south Coast Medical Group is an award-winning NHS Primary Care Supplier, comprising of six GP surgery locations in the Bournemouth general area and serving over 50,000 patients in total
- south Coast Medical Group is an award-winning NHS Primary Care Supplier, comprising of six GP surgery locations in the Bournemouth general area and serving over 35,000 patients in total
- inform patients if the surgery is running late
- by working at scale, we are better able to promote health and provide for the differing needs of the communities of local people and a balanced workload for our staff
- you will assist with registration of new patients using computer data entry
- you will also answer all telephone calls to the Surgery redirecting calls as required
- taking messages and passing on information as required, ensuring accuracy of detail and prompt appropriate delivery
- it also enables us to employ a significant multi-disciplinary team including Pharmacists, Advanced Nurse Practitioners and Paramedics all of whom reduce the clinical workload for GPs
- record all telephone messages and their timing in the allocated book
- notify District Nurses of all visit requests and messages
- this role will include receiving, assisting and directing patients in accessing the appropriate service of healthcare professional within the Surgery in a courteous and effective way
- email notification of deaths to all Practice team
- you will also provide general assistance to the Surgery team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
- explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed
- using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner
- about us: South Coast Medical Group is an award-winning NHS Primary Care Network, comprising several GP surgery locations in the Bournemouth general area and serving over 35,000 patients in total
- we have a dedicated administrative team who support the provision of a highly effective patient recall system for chronic disease management
- receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- we have a designated Workflow team responsible for the receipt, circulation and management of all clinical correspondence, liaising between all disciplines of staff to provide support to our clinicians
Requirements
- customer Service: 1 year
- customer service: 1 year
- reception/Administration: 1 year
Show more +1 - administrative experience: 1 year
Benefits
- mutual
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