e-commerce manager
20 the last 156 days, recently 2023-12-08
Responsibility
- develop and define training strategy, execution framework and learning curriculum to build Customer Service staff proficiency
- ongoing management of internal account operations
- ongoing management of internal account operations and reporting, including team weekly reports, dashboard management, troubleshooting issues, optimization opportunities and merchant tutorials
Show more +42 - develop and define the training strategy, execution framework, and learning curriculum to upskill TikTok Shop Partners via various mediums (e.g
- design relevant engaging and informative instructional content, including infographics, videos, scripts, slides, etc. for delivery across multiple online and offline channels
- manage and develop Return & Refund and Customer Trust portfolios for TikTok Ecommerce business for specific regional markets
- develop a clear goal to create a competitive fulfillment experience in markets by stages
- effectively and proactively manage training and QA projects involving the entire project life cycle
- supporting the Account Management team with merchant operations
- educate brands on the usage of tools within the TikTok Shop Ecosystem to become self-sufficient
- assist Account Managers in sourcing, recruiting, onboarding and growing merchants in Multi-Category industries
- in-person / digital curriculums) with the aim of delivering merchant growth on TikTok Shop
- develop plans and programmes for effective delivery of educational materials, through channels such as social media
- effectively and proactively manage training projects involving the entire project life cycle
- consult clients on their direct response objectives, and partner closely with Account Managers to craft thoughtful and creative sales plans
- drive and manage merchant partnerships and experience end-to-end, including continuous merchant development
- manage and develop order fulfillment experience and customer trust portfolios for TikTok Ecommerce's global markets
- act as a consultant to other Customer Service personnel, coaching them to develop and deliver training in areas of specialization
- collaborate with cross-functional teams to design programs aimed at improving the buyer experience and producing business requirement documents
- identifying, prioritizing and recruiting merchants and onboarding them to the e-commerce platform
- collaborate with Live/Campaign Ops to ensure effective Live and campaign delivery and resolve any technical hurdles
- about Us
- about TikTok
- tikTok is the leading destination for short-form mobile video
- we are looking for a Training and Education Programme Manager to drive our educational efforts at TikTok Shop
- identifying, prioritizing and recruiting merchants and onboarding them to e-commerce platform
- trade show, online search, cold call etc) , and summarize and leverage the good showcases to onboard merchants from same group
- why Join Us
- measure and evaluate the effectiveness and impact of instructional content design and delivery, via the various channels
- our mission is to inspire creativity and bring joy
- build and develop improved internal processes to support merchant and creator growth across all categories
- you will be responsible for understanding our merchant journey in-depth, preparing and executing educational plans to tackle barriers to growth
- identifying common brand blockers and working cross functionally to develop solutions for them
- drive and manage the merchant partnership and experience end-to-end, including continuous merchant development
- reactive work, the possibility of flexible shift work needed
- work with creators and presenters to produce high-quality eCommerce content and drive GMV through detailed operations work
- serve as a subject matter expert of TikTok Shop's Governance & Experience-related policies and strategies
- analyze the effectiveness of training and recommend ways to increase return on investment
- work closely with customer service teams to summarize and investigate customer dispute issues and drive dispute resolution improvement
- work closely with customer service teams to investigate and summarize customer contacts and drive improvement in resolutions
- work with creators and presenters to produce high quality eCommerce content driving revenue through detailed operations work
- reporting on merchants' performance
- day-day administrative duties including seller management, and onboarding outreach
- at TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire
- why join us
Requirements
- bachelor's degree in Business administration, Economics, Finance, Operations Management or other relevant fields
- 0-1 years experience in account management, preferably at an e-commerce company, a large retailer, or an agency side
- bachelor's degree or equivalent practical experience
Show more +39 - BA/BS degree or equivalent practical experience
- bachelor’s degree or higher in Business, Marketing, or a related field
- solid experience in ecommerce operations. Previous experience working with agencies or TikTok Shop partners is preferable
- strong Bachelor's degree and above
- bachelor's degree or higher
- at least 4 years of relevant experience in large ecommerce platforms, leading consulting or Internet companies
- bachelor's degree in Business Administration, Economics, Finance, Operations Management or other relevant fields
- bachelor degree or above
- bachelor degree or equivalent practical experience, with over 3 years of relevant working experience in dealing with crisis issues
- bachelor's degree or above, majors in advertising, marketing, journalism, and other related majors are preferred
- BA/BS degree or an equivalent level of practical experience
- at least 3 years of relevant experience in large ecommerce platforms, leading consulting or Internet companies
- bachelor's Degree or above degrees is needed
- bachelor's degree or higher in finance or accounting
- expertise in legislative, public policy and regulatory issues affecting e-commerce
- 1-3 years of demonstrated experience in E-commerce policy enforcement or public policy. Preferably from E-commerce governance and social media background
- 3-5 years of work experience in analytical and problem solving positions
- minimum of 5 years of professional experience in business development, sales, or relevant roles within the internet/e-commerce sectors
- strategic mindset and high curiosity to deeply understand the inner workings of TikTok Shop, and collaborate closely with its partners
- extensive experience in instructional design & training delivery, preferably in E-commerce, Technology, Technical Product, Internet, or related industries
- A minimum of 1 year of professional experience in strategy and campaigns
- 3 years of experience in customer service operations, program, or project management; preferably with experience in product program management
- strong creator/user growth strategy and roadmap designing skills with strong data sense and knowledge
- strong knowledge of the beauty landscape, consumer demands, digital evolution and mobile transformation
- proactive, self-starter with a strong work ethic who is comfortable working in a fast-paced working environment
- expert knowledge of the fashion landscape, consumer demands, digital evolution, mobile transformation and e-commerce trends
- strong knowledge of the UK e-commerce landscape, consumer demands, digital evolution and mobile transformation
- 3-5 years of work experience in coaching and training
- detail oriented person
- at least 5-7 years of experience in settlement-related work in medium or large logistics enterprises
- strong knowledge of the merchant landscape, consumer demands, digital evolution and mobile transformation
- strong knowledge of the beauty brand landscape, consumer demands, digital evolution and mobile transformation
- at least 3 years of experience in a people management role
- understanding of TikTok and TikTok Shop from a customer perspective/in-app experience
- daily market responsibility to ensure policies are updated and can be enforced accurately
- demonstrated success in merchant or client acquisition, with a solid understanding of the e-commerce industry
- proven track record of managing multiple complex projects/training initiatives simultaneously, with a high level of commitment and strong bias to action
- strong data acumen to interpret data and visualisations, and to derive insights and actionable plans and measure impact
- proven expertise in creating and implementing campaign strategies and roadmaps, coupled with a keen understanding of relevant data
Benefits
- mutual
Trade
- administrative Assistance
- marketing
- retail
Show more +1 - management
low salary - 1% lower than the average in this position
Earnings for position e-commerce manager
e-commerce manager - How much money do you make working at this position?
Average salary at company TIKTOK is 3308£.
The national average salary is 3500£.
1800 £
Lowest
Lowest
4400 £
Average
Average
7000 £
Highest
Highest
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