OPTEC

Responsibility

• providing first line support and excellent service to our customers
• updating and monitoring our ticketing system and customer portals
• monitoring our customer’s networks and logging/reporting anomalies
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• general internal IT support
• monitoring contracted customer SLAs
• providing reports for customers and engineers
• coordinating engineers
• increasing your knowledge of Networking and Security Technologies
• potential to attend installations with engineers on installations

Requirements

• \* Fortinet NSE
• \* Cisco certifications
• \* Fortinet certifications
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• \* Other professional level technical certifications will be considered
• 1-2 years’ of providing IT support
• \* Microsoft Azure or similar
• \* 1-2 years’ experience providing IT support for production networks
• \* 2 years’ experience providing first or second line support or equivalent for production networks
• \* Palo Alto certifications
• \* 2 years’ experience providing second / third line support or equivalent for production networks
• \* Cloud Certification
• \* Microsoft Azure
• \* Experience configuring and supporting firewall platforms including FortiGate, Palo Alto, Cisco, and CheckPoint
• \* A demonstrable keen interest in Cloud Services or Networking
• \* Experience of routing, switching and wireless networking
• \* Excellent customer service skills
• \* Experience of network services including VPN / DNS / DHCP
• \* Experience of network troubleshooting from initial fault through to resolution and producing RFOs
• \* A working knowledge of cloud technologies including Azure, AWS, GCP, etc
• IT support: 1 year
• firewall: 2 years
• firewall: 1 year
• switching: 2 years
• switching: 1 year
• networking: 2 years
• networking: 1 year

Earnings for position security engineer

Responsibility

• support the organisation's leadership team by performing general administrative tasks as required
• collaborate with relevant stakeholders to ensure successful event execution
• assist in the generation of reports on financial statistics, trends, and current activity
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• organise and coordinate formal & informal events, including meetings, conferences, and large networking gatherings

Requirements

• proven experience in administrative roles, preferably in a technically focused company
• excellent organisational and time management skills, with the ability to multitask and prioritise effectively
• strong written and verbal communication skills, including the ability to communicate professionally and diplomatically with customers and suppliers
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• experience of accounts administration processes
• proficient in using standard office software and database management systems
• strong attention to detail and accuracy in record keeping and data management
• ability to work independently and collaboratively within a small team environment
• demonstrated customer service skills and the ability to build positive relationships with customers
• business Administration: 3 year
• administrative experience: 3 years
• xero: 1 year
• knowledge of customer relationship management systems is a plus
• some marketing, social media & website management experience is also a plus