NATIONWIDE BUILDING

Responsibility

• the working hours will be 35 hours per week
• working for Nationwide, you’ll have access to a range of benefits , support and resources
• working for Nationwide , you’ll have access to a range of benefits, support and resources
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• on behalf of Nationwide, AMS are seeking an Administrator for a 6 month contract with the possibility of extension working within our Nationwide Building Society Swindon Office SN3 1TX
• on behalf of Nationwide Building Society, AMS are seeking for an Administrator to join our IT Transformation Community Team for a 6 month Temporary contract with the possibility of extension starting in August 2023
• on behalf of Nationwide, AMS are seeking for an Administrator to join our Power of Attourney team located in Nationwide House, Pipers Way, Swindon , working Monday-Friday 7am-2pm for a 3 month temporary contract with the possibility of extension
• on behalf of Nationwide, AMS are seeking a Customer Administrator for a 12-month contract with the possibility of permanency , working on a hybrid working schedule within our Nationwide Building Society Bournemouth Office, BH2 6EP
• employee Networks - We have nine employee networks, open to all of our colleagues
• the role is based in our Power of Attorney Department at Nationwide Building Society handling queries and disputes regarding payment disputes, sanctions and others across VISA, Direct Debit and ATM
• this role is on a hybrid working schedule so please note you must be able to attend our Nationwide House, Swindon Office, SN3 1TX regularly
• the role is based in our post-completion mortgage servicing team at The Mortgage Works Plc . TMW is a subsidiary company of Nationwide Building Society and is Nationwide’s buy-to-let lending brand for landlords
• at Nationwide , we are not like a bank or other financial services companies, we are a Building Society - and we are building our society with a sense of community and with a collective belief in the idea that we are all here to help one another
• employee Networks – We have nine employee networks, open to all our colleagues
• at Nationwide, our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve
• contract Type: Fixed Term Contract
• initial induction will last 3 days, our process training scheme thereafter is side-by-side and successful applicants will go through a 4-6-week route to competency on one of our entry level processes
• at Nationwide , our mission is to build an inclusive culture where everyone can thrive and for our Society to reflect the diversity of the communities we serve
• employee Networks – We have nine employee networks, open to all of our colleagues
• we want to support and uplift people’s wellbeing so they can bring their whole selves to work and flourish in all aspects of their lives
• our Minds Matter network focuses specifically on mental health and wellbeing
• healthy Mind Champions - We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options
• for example
• healthy Mind Champions – We have an active group of colleagues, spread right across the Society, who are trained to provide a listening ear and signpost support options
• their aims are to provide peer support, work collaboratively with the business to achieve strategic ambitions, and act as a collective employee voice
• resolving day to day enquires, issues and complaints; investigating where necessary to achieve a full resolution
• other duties as requested
• responding to general enquiry emails within agreed SLA’s
• online Resources – Our internal intranet page is much more than a news site; it’s packed full of useful resources to support your wellbeing and is a great place to go for more information on a whole range of wellbeing topics
• working closely with your colleagues in Shared Services to ensure a seamless end to end employee lifecycle experience
• checking documentation ensuring all is in order
• about you

Requirements

• A great attention to detail, with remarkable accuracy
• strong PC skills
• communicating with internal and external Stakeholders including stakeholder management
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• empathy for others with an understanding of the business area
• mailbox management
• working collaboratively within the team
• resolving issues and queries
• having a pro-active approach to process improvement and procedure
• data entry and Data accuracy
• administrative: 1 year
• administration: 1 year
• IT: 1 year
• administrative experience: 1 year
• eager to learn and self motivated
• our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these
• say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand
• having a pro-active approach and the ability to use your own initiative
• customer service: 1 year
• push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members
• get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome

Benefits

• mutual
• laptop

Earnings for position administrator

Responsibility

• contract Type: Permanent
• setting clear delivery milestones and tracking progress against these providing timely and clear updates to all key stakeholders
• you will set clear delivery milestones and track progress against these providing timely and clear updates to all key stakeholders
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• setting up and managing the data strategy for CBE as a function, delivering a clear view of where we are today and the vision of how to reach our future objectives
• you will have line management responsibility as the team grows
• defining a clear roadmap with detailed transition states which unlock value for the business, translating strategy and use cases into data and technology requirements
• about you
• you will be responsible for establishing requirements for our Data and Tech roadmap to uplift our capabilities and deliver against our Personalisation Strategy
• owning the roadmap, pipeline and prioritisation processes for the department, with a key focus on delivering the most value in the shortest amount of time
• establishing the right delivery model by mobilising the right resources at the right time across all the personalisation teams to deliver the transition states
• this will include creating detailed transition states with a clear story of business benefit as we move forward translating strategy and use cases into data and technology requirements
• this will involve managing the needs and requirements of multiple stakeholders and requires the ability to handle conflicts where they may arise
• providing business side project managed and co-ordination including regular updates on progress and raising and resolving any issues or challenges along the way
• you’ll be a role model enterprise leader as you will need to build effective working relationships across the business to gain support to deliver the roadmap
• holding stakeholders to account to successfully deliver enhanced data capability, ensuring that the best interests of the function are being prioritised with the COO function
• role modelling enterprise leadership, building effective working relationships across the business to gain support to deliver the roadmap. You’ll be a key link between the Performance and Personalisation team and the Chief Technology Office
• this will mean performing as a key link between the Performance and Personalisation team and the Change and Transformation teams within CB&E as well as the wider business including the Chief Technology Office
• oversee the establishment and continuous improvement of our data governance processes so we can ensure the data we use within our processes and systems is fit for purpose
• you will also need to make sure you have a broad view of the marketing technology landscape and keep up to date with key vendors and developments which might present opportunities
• direct the utilisation of CBE data assets to maximise their value across a wide range of use-cases, supporting other teams within Marketing Technology & Innovation to deliver successful systems & processes
• maintaining a broad view of the marketing technology landscape and keeping up to date with key vendors and developments which might present opportunities in the future
• understanding business requirements across multiple areas, ultimately working with our colleagues in the CBE function to ensure that their needs for data are well represented

Requirements

• executing Teradata SQL scripts
• A strong knowledge across data capability, including data analysis, data structuring and data governance with specific experience across Financial Services
• qualifications in a related field such as maths, statistics, economics, social science, marketing analytics or related
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• working with Agile Methodologies
• ideally experience of Pega’s Customer Decisioning Hub would be advantageous
• experience in delivering data strategy and/or data delivery roadmaps across teams
• working with MarTech solutions
• ideally specifically to drive personalisation of communications and experience
• experience of shaping and developing use cases with the associated business case to secure and deliver large-scale investment
• an excellent understanding of the marketing and technology landscape and associated key vendors to support the delivery of personalisation at scale
• experience of influencing business areas and stakeholders on how to deliver best in class data
• an ability to quickly analyse complex datasets, turning them into clear and concise insights
• highly commercial, numerical ability to model and calculate data sets, assessing accuracy and potential commercial returns
• A high level of attention to detail, accuracy and to be explain in simple, compelling business terms
• strong understanding of best practice in marketing attribution techniques and approaches
• A proactive, collaborative and solution-oriented approach with the ability to inspire and engage colleagues
• A proactive, collaborative and solution-oriented approach
• have a passion for creating innovative solutions and championing new ideas, spotting opportunities, and learning the latest trends along the way
• experience and a track record of successful delivering capability uplift in a marketing personalisation setting through enhancements to an organisation’s marketing technology and data ecosystem
• experience in optimizing marketing campaigns/business decisions in flight and post-activity to improve results and return on investment
• experience and a track record of successful delivering capability uplift in a marketing setting through enhancements to an organisation’s marketing technology and data ecosystem
• proven experience in the design and delivery of multi-tiered evaluation frameworks across a wide variety of marketing channels to understand both individual contribution and overall success
• creative mindset, a passion to innovate and ability to test & learn and challenge the status quo
• excellent communication, influencing and stakeholder management skills – right up to the most senior levels. You’ll also be able to hold senior stakeholders to account and drive others to deliver the right outcomes
• demonstrable experience leading teams in the effective design, build, and optimisation of complex data and econometric models to understand how marketing activity has performed and allow for the forecasting of future activity
• strong analytical skills and the ability to use data to provide actionable insights to drive performance
• experience of shaping and developing use cases with the associated business case to secure large-scale investment. Again, ideally specifically for the personalisation of communications and experience
• experience of leading teams and be able to motivate and develop others to fulfil their full potential
• have strong communication skills that allow you to describe the details of your approaches through the aid of visualisations and data story telling for a wide variety of stakeholders
• able to demonstrate how you have helped shape a culture of testing and metric-driven decision making
• experience of leading a team and be able to motivate and develop others to fulfil their full potential
• excellent planning & organisational skills and ability to manage a breadth of multiple competing priorities and deliverables with a history of excellent decision making and critical thinking

Benefits

• mutual

Earnings for position senior marketing manager

Responsibility

• developing, documenting and delivering risk scorecards and machine learning models, employing relevant statistical techniques
• effectively plan and prioritise activities, engaging key risk stakeholders
• safe spaces for people experiencing domestic abuse within our branches
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• providing subject matter expertise to projects, risk partners and stakeholders when queries arise relating to Retail Products regulatory adherence
• scanning the regulatory horizon to identify emerging risks, regulatory change and gain wider industry awareness to provide advice and challenge
• gambling blocks to help our colleagues managing their money
• ensuring all risk scorecards and machine learning model developments are high quality and adherent to modelling standards and validation governance
• providing direction, advice and guidance to the senior management team on the Function’s current operational and strategic risk and control environment
• A new partnership with Experian Support Hub to help customers tell us about their support needs
• line management, training, coaching and mentoring less experienced team members in the application and best practise of modelling
• contract Type: Permanent
• driving forward a cross-Function programme of control improvement ensuring a proportionate and ideally automated approach to controls across the function
• leading on work and mentoring colleagues, providing guidance and coaching to ensure adherence to risk and regulatory requirements
• reviewing papers, packs, and proposals to providing effective insight, and presenting opinion at risk and control governance forums/committee as appropriate
• communicating model performance to risk committees and senior management
• completing gap analysis against key policies, regulatory papers and best practice guidance to identify where risks or issues lay in our internal processes with a view to improving the application of regulations within Retail Products
• provide effective oversight of the operational resilience framework through formal review as well as informal support and challenge of the design and implementation of supporting methodologies
• you’ll be responsible for creating an action plan of areas where improvements are required and keeping relevant stakeholders, up to date on progress
• supporting the Function to understand its risk, governance and controls position, with a particular focus on data governance to provide confidence the function is using data safely to maximise business opportunities
• about you
• collaborate effectively with first line to support the ongoing maturity of the approach to identifying Important Business Services, setting of impact tolerances, mapping of critical resources, scenario testing and vulnerability management
• working directly with your stakeholders as part of our close and continuous oversight approach, building relationships with key stakeholders within the Payments area and highlighting areas for improvement in risk management and controls aligned to the Nationwide Enterprise Risk Management Framework
• working closely with the data governance and data privacy policy teams to understand the control requirements in order to apply a data risk and governance lens to the function’s activity
• working with stakeholders across the business to deliver and provide expert opinions on the best modelling solutions, from build stages through to safe implementation
• monitoring and assessment of compliance against regulatory expectations relating to operational resilience, with immediate focus on the Operational Resilience 31 March 2025 deadline
• support with reviews from Audit, Compliance, Chief Controls Office and our regulators and analysing feedback at a process and functional level, articulating findings to stakeholders
• working with the Personalisation and Performance Marketing and Marketing Transformation and Operations teams to drive forward Nationwide’s approach to what is an isn’t marketing, with the support of the data privacy team
• provide advice on any new or developing compliance requirements in relation to the run operation for the Society which includes business continuity and disaster recovery
• working with colleagues from across the business to support their strategic aims whilst ensuring that these aims are delivered in a safe way that puts our members at the heart of the decision-making process
• responding to challenges of additional and emerging risks and regulation, ensuring our policies, processes and Lifecycle Definition tools accurately reflect our regulatory position
• influence first line to ensure that resilience risks are identified, managed, and reported through governance as appropriate and correctly reflected in any key Board papers
• managing a portfolio of work and advising business areas on all aspects of payments initiatives and how current and new regulation including the Consumer Duty impacts us and our members
• managing part of a hybrid working team , creating a working environment to promote a fantastic team culture alongside high-performance
• assessing business area adherence against the Enterprise Risk Management Framework requirements. The ERMF includes business and regulatory requirements on risks, controls, policies, and scenario analysis
• identifying key Nationwide risk policies and associated controls that we need to adhere to as a Function, supporting and challenging cross-Function actions to introduce or uplift appropriate controls
• working collaboratively with partners across the 3LOD to simplify and strengthen risk management practices for the benefit of the Business and Society overall
• develop your technical skills and career, through continuous learning and development, both on an individual basis and through our own Risk Academy
• A flexible approach and presence to lead a portfolio of work and undertake new and varied compliance and oversight risk related analysis and reviews
• developing and producing appropriate risk and controls information as required to support senior management in-Function and as required by teams across Nationwide such as Controls Testing
• oversight activities must include involvement in risk and control activity
• providing independent assessment of risk and controls to ensure the Society remains within risk appetite. This is vital to ensure that Nationwide achieves its strategic ambitions, remains compliant and does the right thing for our members
• setting elements of Nationwide Economic Crime policy and supporting controls standards relating to management of AML/CTF and Sanctions, including Customer Due Diligence and Enhanced Due Diligence measures and the investigation and reporting of suspicion activity relating to money laundering and terrorist financing
• providing advice to senior leaders in on how to design and implement processes and controls which effectively manage economic crime risk
• A background in data governance, risk and controls management

Benefits

• mutual

Trade

• information Design & Documentation
• Information Design & Documentation

Earnings for position manager

Requirements

• red Hat OpenShift Container Platform
• RHCSA and/or RHCE certification
• red Hat Enterprise Linux System Administration
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• red Hat Enterprise Linux sysadmin
• automation using Puppet, Ansible or Terraform
• solaris or AIX Unix sysadmin
• istio Service Mesh
• red Hat Performance Co-Pilot
• IBM Turbonomic
• ansible and/or Ansible Tower
• be comfortable working across multiple projects and immersing yourself in a team
• terraform
• be ready to share your expertise with our emerging talent
• network and infrastructure security concepts
• build good working relationships with both technical and business stakeholders, gaining their respect and trust based on your knowledge and professionalism
• agile project management methodologies
• have the ability and desire to quickly learn new technologies
• regulatory environments such as PCI and GDPR
• working with 3rd parties / suppliers

Benefits

• mutual

Earnings for position engineer

Responsibility

• we’re looking for Contact centre consultants to join our team! The first 12 weeks of training will be based on site at our Swindon office, after this you will be required to attend the Office 2 days per week
• we’re looking for Contact centre consultants to join our team! The first 12 weeks of training will be based on site at our Northampton Office, after this you will be required to attend the Office 2 days per week
• we’re looking for Contact centre consultants to join our team! The first 12 weeks of training will be based on site at our Northampton Admin Centre, after this you will be required to attend the Admin Centre 2 days per week

Requirements

• be competent in using differing IT systems
• A passion for doing the right thing for our customers
• have experience working in an inbound call centre environment or face to face customer service Thrive in a target driven environment
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• competent IT skills
• be Customer focussed, a quick learner, a good communicator
• working within a fast pace environment
• work both individually and as part of a team
• good attention to detail and accuracy
• be able to show empathy and sympathy using the tone of your voice
• confident on the phone and able to build rapport with customers
• committed and willing to learn

Benefits

• mutual

Trade

• customer Service
• Customer Service

Earnings for position inbound customer service advisor