customer service representative
4 the last 255 days, recently 2023-08-07
Responsibility
- the Launch Group are Recruiting for Tesco Bank to find enthusiastic Customer Services Representatives
- using your excellent listening and rapport building skills to provide an outstanding customer service
- using your own judgement to resolve customer queries appropriately
Show more +23 - we have an exciting opportunity to start working as part of one of our most prestigious clients
- serving our customers, communities, and planet a little better every day
- listening to customers personal circumstances to understand their requirements and provide personalised solutions
- colleagues working in our Credit Cards department are responsible for servicing card customer requests via inbound calls
- energetically and enthusiastically work as part of a high performing Customer Operations team
- job Title: Customer Service Representative - Credit Cards
- location: Newcastle
- in addition to your call handling responsibilities, you will be promoting our digital channels where customers can self-serve
- department: CS - Credit Card - BW1
- communicating with customers through various communication channels, primarily you will be working inbound calls but may be required to conduct outbound calls on occasion
- pro-actively identify the best solutions for each customer that will also create value for the company and actively develop the brand
- you may also be required to handle and resolve customer complaints
- business Area: CS - Banking Customer Service
- deliver a service where empathy and building rapport are central, that will delight our customers and put them at ease
- in this role you will provide finance and insurance services to customers across the entire United Kingdom for some of the best global automotive brands
- educating customers on the full range of products and services we offer - don’t worry, full training will be provided to ensure you are a Tesco Bank expert
- working time: Full-Time
- dealing with both new and existing customers, you will have the opportunity to provide the highest standard of customer service for a rapidly expanding financial company
- adhering to company and industry standards
- be first line support for all telephone enquiries, responding to all queries in a polite and professional manner - from general enquires to complaints handling
- follow all FCA regulations and quality and compliance principles and adhere to TCF principles whilst maintaining first class customer service
- consistently put our customers first and build their trust, taking full ownership and use initiative to resolve customer queries within first contact resolution and deliver a personal service
- working Hours: Full time, 36 hours per week. Various full time shift patterns available between 7am-9pm, with some weekend working
Requirements
- strong verbal and written skills with the ability to show attention to detail
- ability to establish collaborative customer relationships in a fast-paced environment
- A good attitude and the ability to interact with lots of different people
Show more +7 - professional and friendly telephone manner
- customer Service experience
- experience of working in a target driven environment to a high standard
- PC skills, and the ability to navigate multiple systems competently, with ease
- A good consistent typing speed
- take ownership of situations with positivity, resilience, and a dedicated approach to providing service excellence
- able to work within a fast paced, engaging environment
Benefits
- savings plan
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