HOTEL GOTHAM

Responsibility

• to be familiar with the days business, including arrivals, departures, and special requests
• deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
• to have a good understanding of the guests’ requirements when they are checking in or out
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• to ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
• maximise sales through up-selling, using incentives and promotions
• ensure prompt resolution of customer complaints
• professionally and competently operates the telephone system in line with both operating and Company Standards
• demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
• ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• keeping the team up to date by attending the daily meetings

Requirements

• to have worked in a hotel or with people in a customer related role
• excellent Customer service skills, to be able to follow standards and to have good organisational skills
• to be able to make decisions in a fast paced environment and to enjoy it
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• to be able to communicate well to each other and guests
• be able to use a phone and computer system

Earnings for position receptionist

Responsibility

• co-operating with all departments in the hotel to ensure the correct reports and information are provided on request
• ensure all staff are fully aware of the booking procedures to maximise the sale and revenue in the hotel
• you and your team will be responsible for maximising room revenues in line with the Company standards
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• ensure the front desk is kept presentable and manned at all times
• efficient management cover for all shifts - duty management shifts for overnight

Requirements

• as a Night Manager you will be expected to
• ensure that highest levels of customer service are delivered to our guests
• understand the impact of effective cost control while undertaking the role
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• ensure that a good level of product and local knowledge for guests when requested
• ensure co operation and compliance with all legislation relevant to your role in the business
• ensure that Learning and Development is undertaken to enable you to fulfil your job role

Earnings for position night manager

Responsibility

• to be familiar with the days business, including arrivals, departures, and special requests
• deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
• to have a good understanding of the guests’ requirements when they are checking in or out
  Show more +8
• to ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
• keeping the team up to date by attending the daily meetings
• maximise sales through up-selling, using incentives and promotions
• ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
• ensure prompt resolution of customer complaints
• professionally and competently operates the telephone system in line with both operating and Company Standards
• demonstrates a working knowledge of all services and facilities of the hotel, as well as local area. Therefore, ensuring our guests are assisted effectively
• ensure the Reception team are dealing with guests promptly upon arrival and departures, following the Company standards

Requirements

• to have worked in a hotel or with people in a customer related role
• excellent Customer service skills, to be able to follow standards and to have good organisational skills
• to be able to make decisions in a fast paced environment and to enjoy it
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• to be able to communicate well to each other and guests
• be able to use a phone and computer system
• the ideal person will have strong experience, ideally at least 1-2 years in a similar position and will have the ability to deliver great service to our guests
• we are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team

Responsibility

• training New Employees
• ensuring the bar is fully stocked at all times

Requirements

• the ideal person will have some experience of being in a similar position and will have the ability to deliver great service to our guests
• we are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team

Trade

• food Preparation & Service
• Food Preparation & Service

Responsibility

• book transport for guests
• assisting with guest queries

Requirements

• the ideal person will have at least a year’s experience in a similar position and will have the ability to deliver great service to our guests
• we are looking for someone who is passionate about hospitality, that is reliable and willing to learn as part of this growing team

Benefits

• service car