receptionist
18 the last 347 days, recently 2024-05-15
Responsibility
- check guests in and out
- run the Nights Audit
- answering the telephone and address all enquiries
Show more +12 - deal with any guest requests
- follow hotel fire regulations and procedures
- role title: Receptionist
- role title: Relief Receptionist
- role title: Night Receptionist/ Night Porter
- role title: Night Porter/ Night Receptionist
- role title: Night Receptionist
- follow all Nights procedures and any other duties as and when required
- complete nights cleaning checklist
- assist in setting up and servicing event rooms
- dealing with any guest requests
- following our Nights procedures and any other duties as requested
Requirements
- complete night security walks
- check in and checkout guests and groups effectively
- be proficient in Front Office operations such as check-ins, check-outs, and reservations
Show more +36 - look After Hotel Security and Guest Welfare at night
- clean all public areas including washrooms and bar area, restaurant and event set ups
- maximise room sales and to promote food and beverage facilities
- knowledge of computerised PMS system and ensure system is always up to date
- welcome guests, check-in, and check-out, taking and consolidating payments, running the night audit
- provide information to guests on all hotel products and services
- adhere to front office standards, maximize revenue including up selling rooms, cross selling breakfast and dinner
- ensure that fire evacuation procedures are fully understood and that you know your position in the event of fire evacuation
- answering emails and telephone calls, responding to queries when necessary
- making bookings, assisting with enquiries in person, by phone and by email
- conduct cash handling and balancing floats
- this is a part time vacancy- 24/32 hours per week
- carry out cash handling, balancing floats
- identify security risks and take due action
- experience of cash handling desirable
- providing full night security and safety cover
- answer telephones and taking messages
- answer telephone enquiries and take messages
- provide information to guests on all Park products and services
- do regular floor walks and security checks of fire exits and public areas and to report irregularities to the manager
- knowledge of Reservation booking systems preferred
- full-Time and Part-Time positions available
- the successful candidate will be organised, punctual and well-presented, with excellent communication skills and customer service
- knowledge of Opera is desirable
- cash handling, balancing floats
- opera experience is preferred
- this position is available on full-time basis
- answering telephones and taking messages
- this is a part-time contract, and you will be expected to work between 16 and 32 hours per week
- have thorough knowledge of all systems and procedures used within the hotel and department and to provide support as and when required
- in return for your commitment, we will support you in this new opportunity, with
- up to 28 days holiday including bank holidays per annum
- discounted stays for you and your family at any of our 63 Hotels & 6 Parks
- the successful candidate will have previous hotel experience at least for 1 year. You will be organised, punctual and well-presented, with excellent communication skills and customer service. Knowledge of Guestline would be advantageous
- the successful candidate will have a proven history of working in a customer facing role in a fast-paced environment ensuring the highest standards of customer service to ensure guest satisfaction
- discounted stays for you & your family at any of our 63 hotels & 6 parks
Trade
- administrative Assistance
- customer Service
- hospitality & Tourism
Show more +3 - Administrative Assistance
- Customer Service
- Hospitality & Tourism
low salary - 12% lower than the average in this position
Earnings for position receptionist
receptionist - How much money do you make working at this position?
Average salary at company BRITANNIA HOTELS is 1518£.
The national average salary is 1800£.
1100 £
Lowest
Lowest
1700 £
Average
Average
2300 £
Highest
Highest
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