ACADEMY COFFEE

Earnings for position bar staff

Responsibility

• ensure that proper security procedures are in place to protect employees, customers and company assets
• work alongside the Operations and Events manager to ensure the smooth running of events
• ensure a safe working and customer environment to reduce the risk of injury and accidents. Completes accident reports promptly in the event that a customer or employee is injured
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• investigate and resolve complaints concerning food/drink quality and service. Respond to complaints, taking appropriate actions to turn dissatisfied customers into returning guests
• manage shifts which include: daily decision making, scheduling, planning while upholding standards, product quality and cleanliness
• enforce excellent hygiene practices for food handling, general cleanliness, and maintenance of bar, food prep and dining/drinking areas. Ensure compliance with operational standards, company policies and all legal requirements
• completes job responsibilities and performance objectives in a timely and effective manner and in accordance with Academy policies and procedures
• maintains a positive working relationship with all company employees to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity and efficiency/effectiveness
• interview zero hour employees alongside the Operations and Events manager. Direct hiring, supervision, development and, when necessary, termination of employees

Requirements

• self-discipline, initiative, leadership ability and outgoing
• pleasant, polite manner and a neat and clean appearance
• ability to motivate employees to work as a team to ensure that all food and drink service meets appropriate standards
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• must possess good communication skills for dealing with diverse staff and customers
• ability to determine applicability of experience and qualifications of job applicants
• must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to café bar problems
• ability to coordinate multiple tasks such as food, beverage and labour cost while maintaining required standards of operation in daily café bar activities

Trade

• construction
• Construction

Requirements

• barista: 1 year
• hospitality: 2 years