Salary for customer service team leader

Average salary

2400 £

Basic salary 1600 £
Maximum Wage 3300 £
1600 £
Lowest
2450 £
Average
3300 £
Highest

customer service team leader - How much money do you make working at this position?

The average salary for the customer service team leader position is 2400 £

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Companies with the highest earnings in position Customer service team leader
4960 £
4000 £
3333 £
BLUE ARROW
Based on 6 job offers
 3167 £
MORGAN SINDALL PROPERTY SERVICES
Based on 3 job offers
 3167 £
3166 £
3083 £
3040 £
IMPACT RECRUITMENT
Based on 5 job offers
 3000 £
2916 £

Salary in companies

SOLUTIONS SOCIAL WORK 4960 £
1600 £ 4960 £
RECRUITMENT RESOLUTION 4000 £
1600 £ 4960 £
PLATINUM PARTNERS SEARCH 3333 £
1600 £ 4960 £
BLUE ARROW 3167 £
1600 £ 4960 £
MORGAN SINDALL PROPERTY SERVICES 3167 £
1600 £ 4960 £
POD TALENT 3166 £
1600 £ 4960 £
OmniRMS 3083 £
1600 £ 4960 £
SEVEN RESOURCING 3040 £
1600 £ 4960 £
IMPACT RECRUITMENT 3000 £
1600 £ 4960 £
OUT & OUT ORIGINAL 2916 £
1600 £ 4960 £

Comment on the job position of customer service team leader

Requirements

  • customer Service Team Leader
  • statutory Social Care Complaints for Adults
  • statutory Social Care Complaints for Children's
  • corporate Complaint policy
  • ombudsman and ICO guidance and case recommendations
  • hands on experience leading a customer service, customer success, customer experience or sales order management team
  • previous experience gained working in a product-based business
  • competent on MS Office Suite & used to working with a CRM or order management system
  • experienced handling a high volume of customer emails and calls
  • comfortable working to strict customer SLA and deadlines
  • ability to absorb a product query, and effectively convey to internal technical teams
  • natural communicator, highly organised with exceptional attention to detail
  • passionate about delivering exceptional Customer experience
  • experience of working in a manufacturing environment
  • experience in Freedom of Information / SARs / EIRs and complaints
  • we offer a fully comprehensive compensation package with the ability to earn an annual bonus subject to approval and a separate performance related pay review
  • A tailored and comprehensive tailored development plan supported by a structured assessment process which aids in highlighting development needs. This will be complemented by regular one to ones and annual appraisals
  • visit the JobsAware website for information and free expert advice for safer work
  • endless possibilities with regards to career opportunities across the company, with an ethos of growing their own people and if you exceed the expectations of your role be assured you will access a plethora of progression opportunities
  • you will be key member of a team of 15 team leaders, who work in collaboration to nurture a safe learning environment to create inspiration and innovative ways to succeed

Responsibility

  • to log, track and collate corporate complaints in accordance with BBC policy
  • to ensure the team provide an advisory support to service areas across the council both in handling and responding to complaints, member enquiries and information governance requests and also in reviewing lesson's learned
  • resolving a high volume of customer queries via phone & email
  • attending daily project progress meetings
  • developing a highly focused specialized knowledge of wholesale account processes
  • effectively managing the day-to-day resource to ensure that all daily tasks are achieved, team performance is in line with agreed SLA’s and customers’ orders and queries are dealt with efficiently and in line with the company's vision of delivering service excellence to both our internal and external customers
  • working in partnership with the CS Manager to identify training and development needs for the team to achieve standards of performance as defined by the CS Manager and Director of European Customer Services to build a highly skilled and motivated team
  • manging 3 direct reports, the Wholesale Customer Service Team Leader is responsible for managing day to day operations and resource within the Wholesale Customer Service Team in order to achieve the European Customer Services vision
  • identifies & drives process improvements and works with CS Managers and CS operations team to make them happen
  • planning and lead the Customer Service Strategy, identifying challenges and finding solutions for the improvement of the customer experience journey
  • dealing with customers complaints being the management escalation point if required
  • up to £37,000 per annum
  • 8am – 5pm variable shift pattern
  • responsible for team’s performance to ensure quality and customer focus
  • full time, permanent
  • ensure that you identify areas for development / improvement
  • ensure that your team have objectives and personal development plans to grow their skills
  • responsible for the induction training of any new CSR’s
  • we are currently looking to recruit a Customer Service Team Leader to join a leading Facilities Management Company based in Denton office
  • ensure that the shift rota is updated

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